Service Advisor

North Western Toyota; Whanganui; On-site; NZD 45,000 - 65,000; Full time

Job summary

TRC Toyota Whanganui is seeking a Customer Service Representative to join our Service Team. You will work closely with our workshop to ensure vehicles are serviced on time, help keep the workflow moving, and keep customers informed about their service needs and progress.

In this role you will also be responsible for invoicing jobs accurately, handling busy periods with a positive attitude, and delivering exceptional service to every customer.

Qualifications

• Strong customer service mindset with a focus on delivering exceptional experiences.
• Able to work under pressure and adapt to change.
• Good numerical and written communication skills.

Responsibilities

• Work with workshop to ensure vehicles are serviced on time.
• Keep the flow of work moving and update customers on service status.
• Organise and invoice jobs accurately.
• Follow processes and maintain a positive, energetic attitude.

Skills

Customer focus

Multitasking

Communication

Computer literacy

Problem solving

Job description

• Full Time
• Application Closes 14 Nov 2026
• Manawatu - Whanganui
• Customer Service Representative

Due to an internal store shift, TRC Toyota in Whanganui requires an extra positive-people-person to join our Service Team!

Are you keen to join our fantastic company (Manawatu & TRC Toyota) and kick start, or maybe progress your existing career in the automotive world? Why not experience a company proud to be committed to our local community, equal opportunity and we also support initiatives and programmes that look after our planet.

In a nutshell your role would involve working alongside our workshop to ensure all customers vehicles are serviced on time, keeping the flow of work going, understanding what vehicles needs are for servicing and keeping our customers updated about their vehicles.

Another key part of this role is being responsible for ensuring the invoicing of jobs is organised and accurate.

At times, this can be a fast-paced environment, so you’ll need to be able to work under pressure, multi-task, and have some fortitude, all whilst giving each customer exceptional service!

We are looking for someone who will fit into our team, can follow process, has a good sense of humour and a clean driver's licence with the ability to confidently drive both manual and automatic vehicles. You will be provided with on-going induction and training.

How many of these can you tick?

• I’m extremely customer focused and have a genuine desire to constantly provide every customer with an exceptional experience every day.
• I have loads of energy, motivation and a solid work ethic.
• I can follow processes, have great written and numerical skills, can navigate my way around a computer and pick up new systems with confidence.
• I can handle busy times/days and love being on the go.
• Can pivot and keep smiling when the plan changes
• I really enjoy learning and developing.

Nailed them all? This role sound like a bit of you?

Skills & Experience