Assessor - Wellington

Oranga Tamariki—Ministry for Children; Paraparaumu; Vor Ort; NZD 63.000 - 69.000; Vollzeit

Zusammenfassung

Oranga Tamariki—Ministry for Children invites applications for an Assessor based in Wellington. You will review information requests, assess files using risk-based judgment, and respond to customers while coordinating with internal teams and external agencies.

The role emphasizes privacy law knowledge, accurate handling of sensitive data, and ongoing professional development within a supportive, diverse environment.

Qualifikationen

• Customer service experience.
• Understanding of the Privacy and Official Information Acts.
• Experience with risk assessing, dealing with issues and identifying solutions.
• Ability to manage sensitive and confidential information in an appropriate manner.
• Knowledge and experience with standard office software (Word, Excel).
• Sensitivity to cross-cultural practices; knowledge of tikanga Māori and Pacific cultures.
• A relevant tertiary qualification or equivalent work experience is desirable.

Aufgaben

• Assess customer files and make informed decisions using a risk-based approach.
• Communicate effectively with customers, other Oranga Tamariki teams and external agencies.
• Identify opportunities for improvement and participate in continuous learning and development.

Kenntnisse

Customer service

Privacy Act knowledge

Risk assessment

Confidential data handling

Office software (Word, Excel)

Cross-cultural awareness

Tertiary qualification desirable

Ausbildung

Relevant tertiary qualification or equivalent experience

Jobbeschreibung

• Permanent, fulltime position available, based in Wellinton
• We’re offering a competitive salary starting from $62,500 to $68,781, depending on experience

Mō te tūnga | About the role

Join our team as an Assessor, where you'll play a crucial role in ensuring compliance with the Privacy Act and Official Information Act by responding to customers who request the information we hold about them. As part of the Customer Information Requests team, you will assess customer files and make informed decisions using a risk-based approach to provide the right information. You’ll communicate effectively with customers, other Oranga Tamariki teams and external agencies.

You’ll also be responsible for identifying opportunities for improvement and participating in continuous learning and development. If you're detail-oriented and have a strong understanding of privacy legislation, we encourage you to apply.

Ngā pūmanawatanga ōu | What you will bring

Key requirements of the role include:

• Customer service experience
• An understanding of the Privacy and Official Information Acts
• Experience with risk assessing, dealing with issues and identifying solutions
• Ability to manage sensitive and confidential information in an appropriate manner
• Knowledge and experience working with standard office software products e.g. Word, Excel
• Sensitivity and understanding of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples’ culture
• A relevant tertiary qualification or equivalent relevant work experience is desirable

Nōu te rourou | What's in it for you

We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant coaching and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

To see all the benefits of working for Oranga Tamariki, please visit

Mō mātou | About us

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do.

Our vision is to ensure New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.

Oranga Tamariki—Ministry for Children has a commitment of putting tamariki first, we believe aroha is vital, we respect the mana of people, we are tika and pono, we value whakapapa and we recognise that oranga is a journey.

Our code of conduct sets our expectations for our kaimahi and requires them to present at work free from the influences of both drugs and alcohol.