Privacy & Information Requests Assessor

New Zealand Government

Palmerston North

On-site

NZD 63,000 - 69,000

Full time

2 days ago

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Benefits offered by this job

Flexible work options

Coaching and professional development

Wellbeing commitment

Job summary

Oranga Tamariki—Ministry for Children in Palmerston North is seeking an Assessor to safeguard privacy and information rights. You will assess customer files, determine disclosures under the Privacy Act and Official Information Act, and respond to requests with a risk-based approach.

You will work with the Customer Information Requests team, communicate with customers and partner agencies, and contribute to continuous learning and process improvements while handling sensitive data with discretion

Qualifications

Customer service experience.
An understanding of the Privacy and Official Information Acts.
Experience with risk assessing, dealing with issues and identifying solutions.
Ability to manage sensitive and confidential information in an appropriate manner.
Knowledge and experience with Word and Excel.
Sensitivity and understanding of cross-cultural practices, including tikanga Māori and Pacific cultures.
A relevant tertiary qualification or equivalent work experience is desirable.

Responsibilities

Assess customer files and respond to requests under the Privacy Act and Official Information Act.
Communicate effectively with customers, other teams and external agencies.
Identify opportunities for improvement and participate in continuous learning and development.
Handle sensitive information with discretion and integrity.