Assessor - Palmerston North

New Zealand Government; Palmerston North; On-site; NZD 63,000 - 69,000; Full time

Benefits offered by this job

Flexible work options

Coaching and professional development

Wellbeing commitment

Job summary

Oranga Tamariki—Ministry for Children in Palmerston North is seeking an Assessor to safeguard privacy and information rights. You will assess customer files, determine disclosures under the Privacy Act and Official Information Act, and respond to requests with a risk-based approach.

You will work with the Customer Information Requests team, communicate with customers and partner agencies, and contribute to continuous learning and process improvements while handling sensitive data with discretion

Qualifications

• Customer service experience.
• An understanding of the Privacy and Official Information Acts.
• Experience with risk assessing, dealing with issues and identifying solutions.
• Ability to manage sensitive and confidential information in an appropriate manner.
• Knowledge and experience with Word and Excel.
• Sensitivity and understanding of cross-cultural practices, including tikanga Māori and Pacific cultures.
• A relevant tertiary qualification or equivalent work experience is desirable.

Responsibilities

• Assess customer files and respond to requests under the Privacy Act and Official Information Act.
• Communicate effectively with customers, other teams and external agencies.
• Identify opportunities for improvement and participate in continuous learning and development.
• Handle sensitive information with discretion and integrity.

Skills

Customer service

Privacy Acts

Risk assessment

Confidential data handling

Word

Excel

Tikanga Māori

Pacific cultures

Education

Tertiary qualification or equivalent experience

Tools

Word

Excel

Job description

Permanent and Fixed Term, fulltime positions available, based in Palmerston NorthWe’re offering a competitive salary starting from $62,500 to $68,781, depending on experienceMō te tūnga | About the roleJoin our team as an Assessor, where you'll play a crucial role in ensuring compliance with the Privacy Act and Official Information Act by responding to customers who request the information we hold about them. As part of the Customer Information Requests team, you will assess customer files and make informed decisions using a risk-based approach to provide the right information. You’ll communicate effectively with customers, other Oranga Tamariki teams and external agencies.You'll also be responsible for identifying opportunities for improvement and participating in continuous learning and development. If you're detail-oriented and have a strong understanding of privacy legislation, we encourage you to apply.Ngā pūmanawatanga ōu | What you will bringKey requirements of the role include:Customer service experienceAn understanding of the Privacy and Official Information ActsExperience with risk assessing, dealing with issues and identifying solutionsAbility to manage sensitive and confidential information in an appropriate mannerKnowledge and experience working with standard office software products e.g. Word, ExcelSensitivity and understanding of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples’ cultureA relevant tertiary qualification or equivalent relevant work experience is desirableNōu te rourou | What's in it for youWe offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant coaching and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.To see all the benefits of working for Oranga Tamariki, please visit https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/Mō mātou | About usOranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do.Our vision is to ensure New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.Oranga Tamariki—Ministry for Children has a commitment of putting tamariki first, we believe aroha is vital, we respect the mana of people, we are tika and pono, we value whakapapa and we recognise that oranga is a journey.Me pēhea te tuku tono | How to ApplyApply online with your CV and Covering Letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address.If you have any questions about role, please contact [e-mail] as applications for this role close on 1st November.Our code of conduct sets our expectations for our kaimahi and requires them to present at work free from the influences of both drugs and alcohol.