Assessor - Palmerston North

Marketplace; Palmerston North; Hybride; NZD 60 000 - 70 000; Plein temps

Résumé du poste

Oranga Tamariki—Ministry for Children is seeking an Assessor in Palmerston North to respond to information requests under the Privacy Act and Official Information Act. You will assess customer files, communicate with internal teams and external agencies, and apply a risk-based approach to provide the right information.

The role emphasizes continuous learning and development and handling sensitive information with discretion.

Qualifications

• Customer service experience
• Understanding of Privacy and Official Information Acts
• Experience with risk assessment and finding solutions
• Ability to handle sensitive information appropriately
• Familiarity with Word and Excel
• Cross-cultural awareness, including tikanga Māori and Pacific cultures

Responsabilités

• Assess customer files and make informed decisions using a risk-based approach
• Communicate effectively with customers and other OT teams and external agencies
• Identify opportunities for improvement and participate in continuous learning and development

Connaissances

Customer service

Privacy Act understanding

Official Information Act understanding

Risk assessment

Handling sensitive information

Office software

Cross-cultural awareness

Outils

Word

Excel

Description du poste

# Assessor - Palmerston North at Oranga Tamariki—Ministry for Children, Manawatu - Wanganui## Mō tēnei tūranga mahi | About this role* Permanent and Fixed Term, fulltime positions available, based in Palmerston North* We’re offering a competitive salary starting from $62,500 to $68,781, depending on experience**Mō te tūnga****| About the role**Join our team as an Assessor, where you'll play a crucial role in ensuring compliance with the Privacy Act and Official Information Act by responding to customers who request the information we hold about them. As part of the Customer Information Requests team, you will assess customer files and make informed decisions using a risk-based approach to provide the right information. You’ll communicate effectively with customers, other Oranga Tamariki teams and external agencies.You'll also be responsible for identifying opportunities for improvement and participating in continuous learning and development. If you're detail-oriented and have a strong understanding of privacy legislation, we encourage you to apply.**Ngā pūmanawatanga ōu | What you will bring**Key requirements of the role include:* Customer service experience* An understanding of the Privacy and Official Information Acts* Experience with risk assessing, dealing with issues and identifying solutions* Ability to manage sensitive and confidential information in an appropriate manner* Knowledge and experience working with standard office software products e.g. Word, Excel* Sensitivity and understanding of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples’ culture* A relevant tertiary qualification or equivalent relevant work experience is desirable**Nōu te rourou | What's in it for you**We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant coaching and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.To see all the benefits of working for Oranga Tamariki, please visit https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/**Mō mātou | About us**Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do.Our vision is to ensure New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.Oranga Tamariki—Ministry for Children has a commitment of putting **tamariki** first, we believe **aroha** is vital, we respect the **mana** of people, we are **tika** and **pono**, we value **whakapapa** and we recognise that **oranga** is a journey.**Me pēhea te tuku tono | How to Apply**Apply online with your CV and Covering Letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address. If you have any questions about role, please contact Info\\[e-mail]**Hurry as applications for this role close on 1st November.***Our code of conduct sets our expectations for our kaimahi and requires them to present at work free from the influences of both drugs and alcohol.*## Ngā taipitopito tūranga mahi | Job details| | || --- | --- || Employer: | Oranga Tamariki—Ministry for Children || Location: | Manawatu - Wanganui || Position type: | Ongoing - Full Time || Category: | Administration || Date listed: | 19-Oct-2026 || Salary range: | $60,000 - $70,000 || Closing date: | 15-Nov-2026 || Reference: | 43370 || Attachment: | || File links: | Assessor Position Description - June 2024.pdf || Website: | https://mahi.orangatamariki.govt.nz/home |