Assessor - Palmerston North

Oranga Tamariki—Ministry for Children; Palmerston North; On-site; NZD 63,000 - 69,000; Full time

Job summary

Oranga Tamariki—Ministry for Children in Palmerston North is seeking an Assessor to support Customer Information Requests. You will assess files under the Privacy Act and Official Information Act, making informed decisions using a risk-based approach and communicating with customers and internal teams.

You will contribute to continuous improvement and professional development to protect tamariki wellbeing. We value privacy expertise, cross-cultural awareness, and careful handling of confidential

Qualifications

• Experience delivering customer service.
• Understanding of the Privacy and Official Information Acts.
• Experience with risk assessment and problem solving.
• Ability to handle sensitive information responsibly.
• Proficiency with Word and Excel.
• Cultural awareness including tikanga Māori and Pacific cultures.
• Tertiary qualification or equivalent work experience is desirable.

Skills

Customer service

Privacy Act knowledge

Risk assessment

Confidential info handling

Word & Excel

Cross-cultural awareness

Tertiary qualification

Education

Relevant tertiary qualification

Job description

• Permanent and Fixed Term, fulltime positions available, based in Palmerston North
• We’re offering a competitive salary starting from $62,500 to $68,781, depending on experience

Mń te ūtga | About the role

Join our team as an Assessor, where you'll play a crucial role in ensuring compliance with the Privacy Act and Official Information Act by responding to customers who request the information we hold about them. As part of the Customer Information Requests team, you will assess customer files and make informed decisions using a risk-based approach to provide the right information. You’ll communicate effectively with customers, other Oranga Tamariki teams and external agencies. You'll also be responsible for identifying opportunities for improvement and participating in continuous learning and development. If you're detail-oriented and have a strong understanding of privacy legislation, we encourage you to apply.

Ngā ŭbāmanawatanga ŋtŋt | What you will bring

• Customer service experience
• An understanding of the Privacy and Official Information Acts
• Experience with risk assessing, dealing with issues and identifying solutions
• Ability to manage sensitive and confidential information in an appropriate manner
• Knowledge and experience working with standard office software products e.g. Word, Excel
• Sensitivity and understanding of cross-cultural practices in particular; knowledge of tikanga ōmāńi, and Pacific peoples’ culture
• A relevant tertiary qualification or equivalent relevant work experience is desirable

Nũu ŭt rourou | What’s in it for you

We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant coaching and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

To see all the benefits of working for Oranga Tamariki, please visit

Mń mātō | About us

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do.

Our vision is to ensure New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapů, iwi and ōmāńi organisations to find appropriate solutions for tamariki in need.

Oranga Tamariki—Ministry for Children has a commitment of putting tamariki first, we believe aroha is vital, we respect the mana of people, we are tika and pono, we value whakapapa and we recognise that oranga is a journey.

Our code of conduct sets our expectations for our kaimahi and requires them to present at work free from the influences of both drugs and alcohol.