Assessor - Palmerston North

Oranga Tamariki; Palmerston North; Hybrid; NZD 63,000 - 69,000; Full time

Job summary

Oranga Tamariki is seeking an Assessor in Palmerston North to ensure compliance with the Privacy Act and Official Information Act by assessing customer information requests. You will communicate with customers and stakeholders, make risk-based decisions, and identify improvement opportunities while handling sensitive data professionally.

The role emphasizes privacy legislation knowledge, cross-cultural awareness, and collaboration with teams.

Qualifications

• Understanding of the Privacy and Official Information Acts.
• Experience with risk assessment and problem-solving.
• Ability to handle sensitive, confidential information appropriately.
• Proficiency with Word and Excel.
• Awareness of cross-cultural practices, knowledge of tikanga Māori and Pacific cultures.
• Desirable: relevant tertiary qualification or equivalent work experience.

Responsibilities

• Assess customer files and make information release decisions under the Privacy and Official Information Acts.
• Respond to information requests and communicate with customers and teams.
• Identify opportunities for improvement and participate in ongoing learning.
• Maintain confidentiality and manage sensitive information appropriately.

Skills

Risk assessment

Issue resolution

Data privacy knowledge

Communications

Cross-cultural awareness

Office software (Word, Excel)

Confidential information handling

Tikanga Māori / Pacific cultures

Education

Tertiary qualification

Tools

Microsoft Word

Microsoft Excel

Job description

• Permanent and Fixed Term, fulltime positions available, based in Palmerston North
• We’re offering a competitive salary starting from $62,500 to $68,781, depending on experience

Mō te tūnga | About the role

Join our team as an Assessor, where you'll play a crucial role in ensuring compliance with the Privacy Act and Official Information Act by responding to customers who request the information we hold about them. As part of the Customer Information Requests team, you will assess customer files and make informed decisions using a risk-based approach to provide the right information. You’ll communicate effectively with customers, other Oranga Tamariki teams and external agencies.

You’ll also be responsible for identifying opportunities for improvement and participating in continuous learning and development. If you're detail-oriented and have a strong understanding of privacy legislation, we encourage you to apply.

Key requirements of the role include:

• An understanding of the Privacy and Official Information Acts
• Experience with risk assessing, dealing with issues and identifying solutions
• Ability to manage sensitive and confidential information in an appropriate manner
• Knowledge and experience working with standard office software products e.g. Word, Excel
• Sensitivity and understanding of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples’ culture
• A relevant tertiary qualification or equivalent relevant work experience is desirable

Nōu te rourou | What's in it for you

We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant coaching and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do.

Our vision is to ensure New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.

Oranga Tamariki—Ministry for Children has a commitment of putting tamariki first, we believe aroha is vital, we respect the mana of people, we are tika and pono, we value whakapapa and we recognise that oranga is a journey.

Our code of conduct sets our expectations for our kaimahi and requires them to present at work free from the influences of both drugs and alcohol.

Location(s) Palmerston North

Expertise Contact Centre, Feedback and Complaints, Supervisors/Team Leaders, Customer Service