Ākonga Services & Admissions Coordinator

Toi Ohomai; Tauranga; On-site; NZD 52,000 - 80,000; Full time

Job summary

Toi Ohomai Institute of Technology seeks an Ākonga Services Administrator to support ākonga from first enquiry through admission. The role enhances student wellbeing, learning experiences and long-term success by delivering accurate enquiries and enrolments support across domestic and international learners.

The successful candidate will maintain records, assist the Information Centre, and contribute to continuous improvement while upholding Te Tiriti o Waitangi and kaupapa Māori values within a

Qualifications

• A tertiary qualification in business administration or a related field, or equivalent experience.
• Strong administrative and coordination skills, ideally in education or student services.
• Commitment to Te Tiriti o Waitangi and supporting Māori success.
• Excellent communication and relationship‑building skills.
• A proactive, collaborative approach with a focus on continuous improvement.

Responsibilities

• Provide accurate, timely support across enquiries, applications, and enrolments (domestic and international).
• Deliver friendly, student-focused service across multiple channels – in person, phone, and email.
• Maintain and update student records to ensure compliance and data integrity.
• Support Information Centre operations and contribute to process improvements.
• Champion kaupapa Māori values and foster an inclusive, culturally responsive environment.

Skills

Administrative aptitude

Coordination

Communication

Cultural responsiveness

Education

Business administration qualification

Equivalent experience

Job description

Toi Ohomai Institute of Technology seeks an Ākonga Services Administrator to support ākonga from first enquiry through admission. The role enhances student wellbeing, learning experiences and long-term success by delivering accurate enquiries and enrolments support across domestic and international learners.

The successful candidate will maintain records, assist the Information Centre, and contribute to continuous improvement while upholding Te Tiriti o Waitangi and kaupapa Māori values within a