Akonga Services Administrator

Toi Ohomai; Tauranga; Vor Ort; NZD 52.000 - 80.000; Vollzeit

Zusammenfassung

Toi Ohomai Institute of Technology seeks an Ākonga Services Administrator to support ākonga from first enquiry through admission. The role enhances student wellbeing, learning experiences and long-term success by delivering accurate enquiries and enrolments support across domestic and international learners.

The successful candidate will maintain records, assist the Information Centre, and contribute to continuous improvement while upholding Te Tiriti o Waitangi and kaupapa Māori values within a

Qualifikationen

• A tertiary qualification in business administration or a related field, or equivalent experience.
• Strong administrative and coordination skills, ideally in education or student services.
• Commitment to Te Tiriti o Waitangi and supporting Māori success.
• Excellent communication and relationship‑building skills.
• A proactive, collaborative approach with a focus on continuous improvement.

Aufgaben

• Provide accurate, timely support across enquiries, applications, and enrolments (domestic and international).
• Deliver friendly, student-focused service across multiple channels – in person, phone, and email.
• Maintain and update student records to ensure compliance and data integrity.
• Support Information Centre operations and contribute to process improvements.
• Champion kaupapa Māori values and foster an inclusive, culturally responsive environment.

Kenntnisse

Administrative aptitude

Coordination

Communication

Cultural responsiveness

Ausbildung

Business administration qualification

Equivalent experience

Jobbeschreibung

Employment Type: Permanent, Full-Time

Team: Ākonga Services and Administration

Do you want to make a real impact on student success?

Are you passionate about delivering exceptional service and creating positive experiences for learners?

Do you thrive in a fast paced, fun and ever-changing environment where no two days are the same?

Come and join our team as an Ākonga Services Administrator and play a key role in supporting ākonga (students) from their first enquiry through to admission.

Ākonga Success is the primary ākonga support function at Toi Ohomai - dedicated to enhancing the holistic wellbeing, learning experience, and long-term success for ākonga.

• Provide accurate, timely support across enquiries, applications, and enrolments (domestic and international).
• Deliver friendly, student-focused service across multiple channels – in person, phone, and email.
• Maintain and update student records to ensure compliance and data integrity.
• Support Information Centre operations and contribute to process improvements.
• Champion kaupapa Māori values and foster an inclusive, culturally responsive environment.

You bring:

• A tertiary qualification in business administration or a related field, or equivalent experience.
• Strong administrative and coordination skills, ideally in education or student services.
• Commitment to Te Tiriti o Waitangi and supporting Māori success.
• Excellent communication and relationship‑building skills.
• A proactive, collaborative approach with a focus on continuous improvement.

Toi Ohomai Institute of Technology is the largest vocational education provider in the Bay of Plenty and South Waikato. Home to over 9000 ākonga (students), at Toi Ohomai we put ākonga and kaimahi at the centre of all we do. Through educational excellence, Māori Success, strong partnerships and sustainable practices we enable our ākonga, institution and communities to thrive.

Toiohomaitanga describes our way of doing and being. It reflects how we care for each other, work together, and uphold our shared purpose. Ā mātou uara | our values are an important part of this, our Toi Ohomai values are:

• Toitūtanga – Courageous and humble in our pursuit of excellence
• Manaakitanga – Strengthening the mana of others and our communities
• Kotahitanga – United in our shared purpose

At Toi Ohomai, we value diversity, equity, and inclusion. We welcome people from all backgrounds, and the unique perspectives and skills they bring. We strive to ensure a recruitment process that is accessible and welcoming and encourage applications from our diverse communities. If you need support during the application process, reach out, we’re here to help.

All applicants must have the legal right to work in New Zealand. Toi Ohomai is committed to safeguarding children and vulnerable persons and will undertake relevant vetting and pre‑employment checks.

Toi Ohomai is home to more than 500 kaimahi (staff) and 9000 ākonga (students). The largest tertiary education provider in the Bay of Plenty and South Waikato, Toi Ohomai offers a vibrant and inclusive workplace where you can truly make a difference. By collaborating with iwi, industry, and communities, we provide innovative, vocational learning experiences that empower ākonga and foster community growth.Join us at Toi Ohomai to be part of a whānau that values collaboration, innovation, and community. Here, you’ll have the chance to contribute to meaningful projects, develop professionally, and be supported by a connected team.

Toi Ohomai is home to more than 500 kaimahi (staff) and 9000 ākonga (students). The largest tertiary education provider in the Bay of Plenty and South Waikato, Toi Ohomai offers a vibrant and inclusive workplace where you can truly make a difference. By collaborating with iwi, industry, and communities, we provide innovative, vocational learning experiences that empower ākonga and foster community growth.Join us at Toi Ohomai to be part of a whānau that values collaboration, innovation, and community. Here, you’ll have the chance to contribute to meaningful projects, develop professionally, and be supported by a connected team.