Akonga Services Administrator

Qjumpers; Bay of Plenty; On-site; NZD 48,000 - 62,000; Full time

Job summary

Toi Ohomai Institute of Technology seeks an Ākonga Services Administrator to support ākonga from initial enquiry through to admission. You will deliver student-centred service across in-person, phone, and email channels, and maintain accurate records in a fast-paced environment.

Join a team that champions kaupapa Māori values, Te Tiriti o Waitangi commitments, and inclusive, culturally responsive practices across domestic and international student pathways in the Bay of Plenty region.

Qualifications

• A tertiary qualification in business administration or related field, or equivalent experience.
• Strong administrative and coordination skills, ideally in education or student services.
• Commitment to Te Tiriti o Waitangi and supporting Māori success.
• Excellent communication and relationship-building skills.
• A proactive, collaborative approach with a focus on continuous improvement.

Responsibilities

• Provide accurate, timely support across enquiries, applications, and enrolments (domestic and international).
• Deliver friendly, student-focused service across multiple channels – in person, phone, and email.
• Maintain and update student records to ensure compliance and data integrity.
• Support Information Centre operations and contribute to process improvements.
• Champion kaupapa Māori values and foster an inclusive, culturally responsive environment.

Skills

Administrative skills

Coordination skills

Communication skills

Relationship-building

Collaboration

Education

Tertiary qualification in business administration or related field

Job description

• Office and Administrative Support Worker

Employment Type: Permanent, Full-Time

Team: Ākonga Services and Administration

Do you want to make a real impact on student success?

Are you passionate about delivering exceptional service and creating positive experiences for learners?

Do you thrive in a fast paced, fun and ever-changing environment where no two days are the same?

Come and join our team as an Ākonga Services Administrator and play a key role in supporting ākonga (students) from their first enquiry through to admission.

Ākonga Success is the primary ākonga support function at Toi Ohomai - dedicated to enhancing the holistic wellbeing, learning experience, and long-term success for ākonga.

• Provide accurate, timely support across enquiries, applications, and enrolments (domestic and international).
• Deliver friendly, student-focused service across multiple channels – in person, phone, and email.
• Maintain and update student records to ensure compliance and data integrity.
• Support Information Centre operations and contribute to process improvements.
• Champion kaupapa Māori values and foster an inclusive, culturally responsive environment.

You bring:

• A tertiary qualification in business administration or a related field, or equivalent experience.
• Strong administrative and coordination skills, ideally in education or student services.
• Commitment to Te Tiriti o Waitangi and supporting Māori success.
• Excellent communication and relationship-building skills.
• A proactive, collaborative approach with a focus on continuous improvement.

Toi Ohomai Institute of Technology is the largest vocational education provider in the Bay of Plenty and South Waikato. Home to over 9000 ākonga (students), at Toi Ohomai we put ākonga and kaimahi at the centre of all we do. Through educational excellence, Māori Success, strong partnerships and sustainable practices we enable our ākonga, institution and communities to thrive.

Toiohomaitanga describes our way of doing and being. It reflects how we care for each other, work together, and uphold our shared purpose. Ā mātou uara | our values are an important part of this, our Toi Ohomai values are:

• Toitūtanga – Courageous and humble in our pursuit of excellence
• Manaakitanga – Strengthening the mana of others and our communities
• Kotahitanga – United in our shared purpose

All applicants must have the legal right to work in New Zealand. Toi Ohomai is committed to safeguarding children and vulnerable persons and will undertake relevant vetting and pre-employment checks.