AI Operations Specialist

Fusion5; Christchurch; Vor Ort; NZD 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Flexible working environment

Ongoing learning and development

People-first culture

Zusammenfassung

Fusion5 is seeking an AOC Operator in Christchurch, NZ to join the Agent Operations Centre. You will diagnose production issues across AI agents, APIs, integrations and cloud services, improve performance and reliability, and help shape live AI deployments.

You’ll work at the intersection of AI operations, engineering and customer outcomes, building runbooks, automations, and tooling, while communicating clearly with customers and internal teams and upholding security and governance practices.

Qualifikationen

• Experience troubleshooting software, cloud, or integrated business systems.
• Exposure to building, supporting, integrating, or debugging AI/LLM-based applications.
• Strong problem-solving and critical-thinking skills.
• Ability to communicate technical concepts to a variety of audiences.
• Proactive mindset with a drive to continually improve systems and processes.
• Experience with Microsoft Azure, Copilot Studio, Microsoft Foundry, observability platforms, service management tools, or cloud optimisation.

Aufgaben

• Investigating issues across AI agents, APIs, integrations, and cloud services.
• Identifying root causes and driving incidents through to resolution.
• Communicating clearly with customers and internal teams.
• Implementing controlled operational improvements and changes.
• Building scripts, automations, and tooling to improve efficiency.
• Contributing to product enhancements alongside engineering teams.
• Developing runbooks, documentation, and operational best practices.
• Protecting customer trust through strong security and governance practices.

Kenntnisse

Troubleshooting

AI/LLM basics

Communication

Automation scripting

Problem solving

Operational judgement

Tools

Azure

Observability platforms

Service management tools

Jobbeschreibung

Fusion5 is seeking an AOC Operator in Christchurch, NZ to join the Agent Operations Centre. You will diagnose production issues across AI agents, APIs, integrations and cloud services, improve performance and reliability, and help shape live AI deployments.

You’ll work at the intersection of AI operations, engineering and customer outcomes, building runbooks, automations, and tooling, while communicating clearly with customers and internal teams and upholding security and governance practices.