AI Engineer in Agent Operations Centre

Fusion5; Christchurch; Vor Ort; NZD 80.000 - 120.000; Vollzeit

Zusammenfassung

Fusion5 is seeking an AOC Operator to join the Agent Operations Centre and help customers operate AI agents with confidence. You will investigate production issues, diagnose problems, improve system performance, and contribute to the evolution of AI solutions in production environments.

As part of a cross-functional team, you’ll work at the intersection of AI operations, engineering, and customer outcomes, building automation and runbooks while maintaining security and governance practices to

Qualifikationen

• Curious and proactive problem solver with experience across software, cloud, or AI technologies.
• Comfortable with code, APIs, and automation.
• Able to communicate technical concepts to varied audiences.

Aufgaben

• Investigate issues across AI agents, APIs, integrations, and cloud services.
• Identify root causes and drive incidents to resolution.
• Communicate clearly with customers and internal teams.
• Implement controlled operational improvements and changes.
• Build scripts, automations, and tooling to improve efficiency.
• Contribute to product enhancements with engineering teams.
• Develop runbooks, documentation, and operational best practices.
• Protect customer trust through strong security and governance practices.

Jobbeschreibung

• Work at the forefront of AI Operations - Investigate, optimise and support real-world AI agents powering customer outcomes.
• Turn complex problems into practical solutions - Blend troubleshooting, automation and engineering to improve reliability and performance.
• Shape the future with Fusion5 - Join a people-first team where innovation, learning and career growth go hand in hand.

Are you passionate about AI, troubleshooting complex systems, and solving real-world problems?

Fusion5 is looking for an AOC Operator to join our growing Agent Operations Centre (AOC) and help customers operate AI agents with confidence.

The Opportunity

AI agents are becoming part of everyday business, and keeping them reliable, secure, and effective requires talented people who can investigate issues, understand business impact, and make smart engineering decisions.

As an AOC Operator, you'll sit at the intersection of AI operations, engineering, and customer outcomes, helping diagnose production issues, improve system performance, and contribute to the ongoing evolution of AI solutions in production environments.

What You'll Be Doing

• Investigating issues across AI agents, APIs, integrations, and cloud services
• Identifying root causes and driving incidents through to resolution
• Communicating clearly with customers and internal teams
• Implementing controlled operational improvements and changes
• Building scripts, automations, and tooling to improve efficiency
• Contributing to product enhancements alongside engineering teams
• Developing runbooks, documentation, and operational best practices
• Protecting customer trust through strong security and governance practices

About You

You're a curious and proactive problem solver who enjoys investigating complex technical challenges and turning insights into practical solutions. With experience across software, cloud, or AI technologies, you're comfortable working with code, APIs, and automation, and can clearly communicate technical concepts to a range of audiences. Most importantly, you're excited by AI and thrive in a collaborative, fast-moving environment.

You will bring:

• A mix of technical capability, curiosity, and operational judgement, including:
• Experience troubleshooting software, cloud, or integrated business systems
• Exposure to building, supporting, integrating, or debugging AI/LLM-based applications
• Confidence working with code (Python, JavaScript, APIs, structured data)
• Strong problem-solving and critical-thinking skills
• Ability to communicate technical concepts to a variety of audiences
• A proactive mindset and desire to continually improve systems and processes
• Experience with Microsoft Azure, Copilot Studio, Microsoft Foundry, observability platforms, service management tools, or cloud optimisation will be highly regarded.

Why Fusion5?

At Fusion5, we're helping organisations unlock the value of technology across business applications, cloud, data, integration, and AI. You'll work alongside highly experienced professionals on practical AI challenges, gaining exposure to emerging technologies while helping shape how AI services are delivered and supported.

What's in it for you?

• Work at the forefront of AI operations and agent delivery
• Be part of a supportive, people-first culture
• Opportunities to influence new practices and ways of working
• Ongoing learning and development
• Flexible working environment
• Work with some of the most innovative technology teams in the region