AI Operations Center Engineer

Fusion5; Wellington; On-site; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working environment

Ongoing learning and development

Job summary

Fusion5 in Wellington is seeking an AOC Operator to join the Agent Operations Centre and help customers operate AI agents with confidence. You'll investigate issues across AI agents, APIs, and cloud services, and drive incidents to resolution.

You’ll build scripts and tooling to improve efficiency, develop runbooks, and collaborate with engineering to enhance product reliability. A curious, proactive problem-solver who communicates clearly will thrive in this fast-moving team.

Qualifications

• Experience troubleshooting software, cloud, or integrated business systems.
• Exposure to building, supporting, integrating, or debugging AI/LLM-based applications.
• Strong problem-solving and critical-thinking skills.
• Ability to communicate technical concepts to a variety of audiences.
• A proactive mindset and desire to continually improve systems and processes.
• Experience with Azure and cloud optimisation would be highly regarded.

Responsibilities

• Investigating issues across AI agents, APIs, integrations, and cloud services
• Identifying root causes and driving incidents through to resolution
• Communicating clearly with customers and internal teams
• Implementing controlled operational improvements and changes
• Building scripts, automations, and tooling to improve efficiency
• Contributing to product enhancements alongside engineering teams
• Developing runbooks, documentation, and operational best practices
• Protecting customer trust through strong security and governance practices

Skills

Troubleshooting

Cloud technologies

APIs integration

Automation tooling

Communication

Problem solving

Tools

Microsoft Azure

Copilot Studio

Microsoft Foundry

Observability platforms

Service management tools

Job description

Fusion5 in Wellington is seeking an AOC Operator to join the Agent Operations Centre and help customers operate AI agents with confidence. You'll investigate issues across AI agents, APIs, and cloud services, and drive incidents to resolution.

You’ll build scripts and tooling to improve efficiency, develop runbooks, and collaborate with engineering to enhance product reliability. A curious, proactive problem-solver who communicates clearly will thrive in this fast-moving team.