Administration Support - Te Kotuku, Maternity Services

Health New Zealand - Te Whatu Ora Te Tai Tokerau; Northland; On-site; NZD 50,000 - 65,000; Full time

Job summary

Health New Zealand | Te Whatu Ora Te Tai Tokerau in Whangārei's maternity services is seeking an organised maternity administration specialist. In this varied role you will greet families and support the clinical team with bookings, referrals and clinical data.

You will work with midwives and other health professionals, delivering accurate administration and a high standard of service in a busy hospital environment.

Qualifications

• Experience in a customer-focused environment with a commitment to excellent service.
• Strong computer skills, including Outlook, Word and Excel at an intermediate level.
• Excellent written and verbal communication, including a strong telephone manner.
• Good organisational, problem-solving and prioritisation abilities in a busy setting.
• Understanding Te Tiriti o Waitangi and privacy/confidentiality principles in health care.
• Experience using Health New Zealand patient management systems is advantageous.

Responsibilities

• Provide a welcoming, professional experience for families accessing maternity care.
• Support the day-to-day running of the service with administration tasks.
• Manage referrals, bookings and antenatal clinic administration.
• Collaborate with midwives, medical staff and Lead Maternity Carers to deliver timely administration.

Skills

Customer service

MS Office

Phone etiquette

Organisational skills

Te Tiriti o Waitangi

Health NZ systems

Tools

Health NZ patient management system

Job description

Permanent, full-time role based in Whangarei Hospitals maternity unit, Te Kotuku.

Make a meaningful contribution by supporting maternity services for women, pēpi and whānau across Te Tai Tokerau.

Enjoy a varied administration role within a supportive, busy healthcare environment.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

In this role within Maternity Services, you will play an essential role in providing a welcoming, professional experience for families accessing maternity care and supporting the efficient day-to-day running of the service.

This role will be varied, from reception tasks, maintaining accurate clinical data, and supporting the maternity clinical team to managing referrals, bookings and antenatal clinic administration. You will work closely with midwives, medical staff, Lead Maternity Carers and other healthcare professionals, providing timely and accurate administration that helps the team deliver a quality service to women and their whānau.

This is a full-time position, rostered over a 4-week rolling roster including weekends.

About the Team/Service/Location

You will join the Maternity Administration team at Te Kotuku in Whangārei, working alongside clinical and administrative colleagues who are committed to providing quality maternity care. This is a collaborative environment where excellent communication, customer service, accuracy and respect for the families accessing our services are key.

For more information on living and working in Northland click here

About you

You will be an organised and approachable administrator who enjoys working with people and can confidently manage competing priorities in a busy healthcare environment. You will bring:

• Previous experience working in a customer-focused environment, with a strong commitment to delivering excellent service
• Excellent computer skills, including at least intermediate-level Microsoft Outlook, Word and Excel
• Effective written and verbal communication skills, including an excellent telephone manner
• Strong organisational, problem-solving and prioritisation skills, with the ability to work both independently and as part of a team
• An understanding of Te Tiriti o Waitangi and its application within a health setting, together with a commitment to privacy and confidentiality
• Previous experience using Health New Zealand patient management systems would be advantageous

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.