Administration Support - Te Kotuku, Maternity Services

Health New Zealand | Te Whatu Ora; Whangarei; On-site; NZD 48,000 - 62,000; Full time

Job summary

Te Whatu Ora Whangārei’s Maternity Administration team invites you to join a welcoming, professional environment. You will support families accessing maternity care and help the team run day-to-day administration with accuracy and care.

This full-time role covers reception tasks, data entry, referrals, bookings and antenatal clinic administration, working closely with midwives and clinical staff to deliver high-quality maternity services to whānau in Te Tai Tokerau.

Qualifications

• Experience in a customer-focused environment is essential.
• Intermediate level Microsoft Outlook, Word and Excel
• Strong written and verbal communication skills
• Excellent organisation and prioritisation in a busy team
• Understanding Te Tiriti o Waitangi and its application in health settings

Responsibilities

• Provide a welcoming, professional reception for families accessing maternity care.
• Maintain accurate clinical data and support the maternity clinical team.
• Manage referrals, bookings and antenatal clinic administration.
• Collaborate with midwives, medical staff and Lead Maternity Carers.
• Deliver timely, accurate administration with privacy and respect

Skills

Customer focus

Outlook

Word

Excel

Communication

Organisational skills

Privacy/confidentiality

Te Tiriti knowledge

Tools

Patient management systems

Job description

• Permanent, full-time role based in Whangarei Hospitals maternity unit, Te Kotuku
• Make a meaningful contribution by supporting maternity services for women, pēpi and whānau across Te Tai Tokerau
• Enjoy a varied administration role within a supportive, busy healthcare environment

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

In this role within Maternity Services, you will play an essential role in providing a welcoming, professional experience for families accessing maternity care and supporting the efficient day-to-day running of the service.

This role will be varied, from reception tasks, maintaining accurate clinical data, and supporting the maternity clinical team to managing referrals, bookings and antenatal clinic administration. You will work closely with midwives, medical staff, Lead Maternity Carers and other healthcare professionals, providing timely and accurate administration that helps the team deliver a quality service to women and their whānau.

This is a full-time position, rostered over a 4-week rolling roster including weekends.

You will join the Maternity Administration team at Te Kotuku in Whangārei, working alongside clinical and administrative colleagues who are committed to providing quality maternity care. This is a collaborative environment where excellent communication, customer service, accuracy and respect for the families accessing our services are key.

About you

Youll be an organised and approachable administrator who enjoys working with people and can confidently manage competing priorities in a busy healthcare environment. You will bring:

• Previous experience working in a customer-focused environment, with a strong commitment to delivering excellent service
• Excellent computer skills, including at least intermediate-level Microsoft Outlook, Word and Excel
• Effective written and verbal communication skills, including an excellent telephone manner
• Strong organisational, problem-solving and prioritisation skills, with the ability to work both independently and as part of a team
• An understanding of Te Tiriti o Waitangi and its application within a health setting, together with a commitment to privacy and confidentiality

Previous experience using Health New Zealand patient management systems would be advantageous.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Job details

Job Reference:

Job Reference: WHA01562

Location:

North Island - Northland - Whangarei

Job type:

Job type: Permanent Full time

Expertise:

Non-clinical - Administration - Administration