Service Specialist Shared Services

Nord Pool; Oslo; On-site; NOK 550,000 - 750,000; Full time

Job summary

Nord Pool is seeking a Service Specialist for the Shared Services Team to coordinate customer onboarding, handle change requests, and support subscriptions and services.

You will manage document control, Master Data and CRM updates, present products with the sales team, and contribute to projects while delivering excellent service via ticketing, phone, or email. The role requires strong communication in Norwegian and English and a proactive approach.

Qualifications

• Higher education completed or equivalent experience.
• Experience with IT systems for service management, CRM and document control.
• Experience mapping customer journeys and business processes.
• Excellent customer service and strong communication in Norwegian and English.
• Interest and experience with AI tools.

Responsibilities

• Coordinate in-house onboarding of customers and handle change requests and inquiries affecting subscriptions and services.
• Manage document control, archive responsibilities, Master Data and CRM updates; provide administrative support for customer processes.
• Present and advise on products/services to existing and prospective customers with the sales team.
• Contribute to ad hoc priorities or projects within Operations.
• Deliver excellent customer service via ticket system, phone or email.
• Support the billing process.

Skills

Customer service

CRM usage

Document control

Service management

Journey mapping

Communication skills

Bilingual Norwegian/English

AI tools interest

Education

Higher education completed

Experience welcomed for recent graduates

Tools

CRM software

Document management systems

Ticketing system

Job description

At Nord Pool we are building the next generation of systems to trade power across Europe. We want to delight our customers with fantastic user experiences, services, and a platform that exceeds their expectations.

We deliver societally critical systems that play an essential role in facilitating fair and efficient power markets across Europe. Through these systems and their offering, Nord Pool also plays a key role in enabling the acceleration towards green and clean energy production and consumption.

We are looking for a Service Specialist for the Shared Services Team.

In This Role You Will Be

• Responsible for in-house coordination of customer onboarding processes together with our excellent team. In addition you will be dealing with customer change requests, and other inquiries affecting the customer subscriptions and services.
• Document control, archive responsibility, Master Data and CRM updates and administrative support of all business processes related to Nord Pool’s customers.
• Present and advise on products and services to existing and prospective customers in close collaboration with our sales team or other stakeholders.
• Drive or contribute to ad hoc priorities or projects within the Operations team as required.
• Delivering of excellent customer service during day to day operations through a ticket system, phone or email
• Support with the billing process.

Role Requirements

• Higher education completed, or equivalent relevant experience. We also encourage recent graduates to apply.
• Experience with IT systems for Service management, CRM and document control.
• Experience from developing, streamlining and mapping customer journeys and business processes, and translating these into efficient back office business processes or customer experiences.
• Excellent Customer Service skills.
• Excellent communication skills and fluent in both Norwegian and English
• Interest and experience in use of AI tools.
• Knowledge and understanding of the power market is an advantage but not a requirement as long as there is an interest to learn.

Desired characteristics

• Excellent attention to detail and a structured working style.
• Strong relationship building skills and a team player.
• Flexible, proactive, self-driven and commitment.
• Can-do and service minded attitude.
• Ability to work under high pressure, in a fast moving and challenging environment.

Must identify with our corporate values: Together, with Integrity, towards Excellence

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

About Nord Pool

Nord Pool is Europe's leading power market and offers trading, clearing, settlement and associated services in both day-ahead and intraday markets across 16 European countries. 450 companies from 20 countries trade on our markets in the Nordic and Baltic regions, the UK, Central Western Europe (covering Austria, Belgium, France, Germany, Luxembourg and The Netherlands) and Poland.

#NOPO

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.