Data Services & Onboarding Specialist

Nord Pool; Oslo; On-site; NOK 550,000 - 650,000; Full time

Job summary

Nord Pool is seeking a Service Specialist – Data Services to join our shared services team on a 1-year, full-time basis in Oslo. You will coordinate customer onboarding, handle change requests, and deliver day-to-day support for data operations.

The role includes document control, data quality checks, and close collaboration with the development team to troubleshoot data issues, while ensuring accurate billing support.

Qualifications

• Completed higher education or equivalent experience.
• Experience with IT systems for service management, CRM and document control.
• Interest in implementing new technical solutions and AI tools.
• Excellent customer service and communication skills in English.

Responsibilities

• Coordinate customer onboarding with the team.
• Handle customer change requests and inquiries.
• Document control and administrative support for customer processes.
• Present products and services to customers.
• Monitor data quality and data integrity.
• Collaborate with development on data-related issues.
• Support billing processes.

Skills

CRM systems

Service management

Document control

AI tools

Customer service

English fluency

Education

Higher education

Job description

Nord Pool is seeking a Service Specialist – Data Services to join our shared services team on a 1-year, full-time basis in Oslo. You will coordinate customer onboarding, handle change requests, and deliver day-to-day support for data operations.

The role includes document control, data quality checks, and close collaboration with the development team to troubleshoot data issues, while ensuring accurate billing support.