Customer Onboarding & Service Specialist

Euronext; Oslo; Hybrid; NOK 550,000 - 750,000; Full time

Job summary

Nord Pool is seeking a Service Specialist for the Shared Services Team to coordinate customer onboarding, handle change requests, and support billing and CRM updates. You will document control, master data, present products with the sales team, and drive projects in operations while delivering excellent service via ticketing, phone, or email.

Candidates should have higher education or relevant experience, be fluent in Norwegian and English, and be interested in AI tools; knowledge of the power

Qualifications

• Higher education completed, or equivalent relevant experience.
• Experience with IT systems for Service management, CRM and document control.
• Experience from developing, streamlining and mapping customer journeys and business processes, and translating these into efficient back office business processes or customer experiences.
• Excellent Customer Service skills.
• Excellent communication skills and fluent in both Norwegian and English.
• Interest and experience in use of AI tools.
• Knowledge and understanding of the power market is an advantage but not a requirement as long as there is an interest to learn.

Responsibilities

• Responsible for in-house coordination of customer onboarding processes together with our excellent team.
• In addition you will be dealing with customer change requests, and other inquiries affecting the customer subscriptions and services.
• Document control, archive responsibility, Master Data and CRM updates and administrative support of all business processes related to Nord Pool’s customers.
• Present and advise on products and services to existing and prospective customers in close collaboration with our sales team or other stakeholders.
• Drive or contribute to ad hoc priorities or projects within the Operations team as required.
• Delivering of excellent customer service during day to day operations through a ticket system, phone or email.
• Support with the billing process.

Skills

Customer service

Communication

CRM systems

Document control

Process mapping

AI tools

Education

Higher education completed

Tools

CRM software

Document management systems

Job description

Nord Pool is seeking a Service Specialist for the Shared Services Team to coordinate customer onboarding, handle change requests, and support billing and CRM updates. You will document control, master data, present products with the sales team, and drive projects in operations while delivering excellent service via ticketing, phone, or email.

Candidates should have higher education or relevant experience, be fluent in Norwegian and English, and be interested in AI tools; knowledge of the power