Customer Onboarding & Service Specialist

Nord Pool; Oslo; On-site; NOK 550,000 - 750,000; Full time

Job summary

Nord Pool is seeking a Service Specialist for the Shared Services Team to coordinate customer onboarding, handle change requests, and support subscriptions and services.

You will manage document control, Master Data and CRM updates, present products with the sales team, and contribute to projects while delivering excellent service via ticketing, phone, or email. The role requires strong communication in Norwegian and English and a proactive approach.

Qualifications

• Higher education completed or equivalent experience.
• Experience with IT systems for service management, CRM and document control.
• Experience mapping customer journeys and business processes.
• Excellent customer service and strong communication in Norwegian and English.
• Interest and experience with AI tools.

Responsibilities

• Coordinate in-house onboarding of customers and handle change requests and inquiries affecting subscriptions and services.
• Manage document control, archive responsibilities, Master Data and CRM updates; provide administrative support for customer processes.
• Present and advise on products/services to existing and prospective customers with the sales team.
• Contribute to ad hoc priorities or projects within Operations.
• Deliver excellent customer service via ticket system, phone or email.
• Support the billing process.

Skills

Customer service

CRM usage

Document control

Service management

Journey mapping

Communication skills

Bilingual Norwegian/English

AI tools interest

Education

Higher education completed

Experience welcomed for recent graduates

Tools

CRM software

Document management systems

Ticketing system

Job description

Nord Pool is seeking a Service Specialist for the Shared Services Team to coordinate customer onboarding, handle change requests, and support subscriptions and services.

You will manage document control, Master Data and CRM updates, present products with the sales team, and contribute to projects while delivering excellent service via ticketing, phone, or email. The role requires strong communication in Norwegian and English and a proactive approach.