Service Specialist - Data support

Euronext; Oslo; On-site; NOK 500,000 - 700,000; Full time

Job summary

Nord Pool is seeking a Service Specialist - Data Services for a one-year assignment. You will coordinate customer onboarding with the shared services team, handle change requests, document control, and support billing and data operations. Excellent English and customer-service mindset are essential.

Role requires higher education or equivalent experience, familiarity with CRM, and a proactive, team-oriented approach in a fast-paced environment. Euronext group backdrop and Nordic market focus.

Qualifications

• Completed higher education or equivalent experience.
• Experience with IT systems for service management, CRM and document control.
• Interest in management and implementation of new technical solutions.
• Interest and experience in use of AI tools.

Responsibilities

• Coordinate customer onboarding with the shared services team.
• Process customer change requests and inquiries.
• Document control and archive responsibilities for customer-related processes.
• Present and advise on products and services to customers and prospects.
• Contribute to ad hoc priorities and projects within Operations.
• Provide day-to-day excellent customer service and data quality monitoring.

Skills

Customer service

English fluency

CRM systems

Document control

AI tools interest

Team player

Under pressure work

Education

Higher education

Tools

CRM systems

Document control systems

AI tools

Job description

Are you a customer-oriented person? Then we might have the position for you! At Nord Pool we are building the next generation of systems to trade power across Europe. We want to delight our customers with fantastic user experiences, services, and a platform that exceeds their expectations. We deliver societally critical systems that play an essential role in facilitating fair and efficient power markets across Europe. Through these systems and their offering, Nord Pool also plays a key role in enabling the acceleration towards green and clean energy production and consumption.

We are looking for a temporarily (1 year) full time Service Specialist - Data Services for the shared services team, with starting date as soon as possible.

In this role you will be: Responsible for in-house coordination of customer onboarding processes together with our excellent team. In addition, you will be dealing with customer change requests, and other inquiries affecting the customer. Document control, archive responsibility and administrative support of all business processes related to Nord Pool's customers. Present and advise on products and services to existing and prospective customers. Drive or contribute to ad hoc priorities and projects within the Operations team Delivering of excellent customer service during day-to-day operations. Develop and maintain documentation for data operations processes and procedures. Monitor data quality and integrity to ensure accuracy and reliability. Investigate, troubleshoot data-related problems, and collaborate closely with the development team. Provide support in the billing process.

Role Requirements Completed higher education, but can be compensated by relevant experience Experience with IT systems for Service management, CRM and document control. Interest in management and implementation of new (technical) solutions. Interest and experience in use of AI tools. Excellent Customer Service skills. Excellent communication skills, both written and oral, and fluent in English Knowledge and understanding of the power market is an advantage but not a requirement as long as there is an interest to learn.

Desired characteristics Excellent attention to detail and a structured working style. Strong relationship building skills and a team player. Flexible, proactive, self-driven and commitment. Can-do and service minded attitude. Ability to work under high pressure, in a fast moving and challenging environment.

#NOPO We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.

Euronext is the leading European capital market infrastructure, covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody to solutions for issuers and investors. Euronext operates MTS, one of Europe's leading electronic fixed income trading markets, and Nord Pool, the European power market. Euronext also provides clearing and settlement services through Euronext Clearing and its Euronext Securities central securities depositories (CSDs) in Denmark, Italy, Norway and Portugal. Euronext's regulated exchanges in Belgium, France, Greece, Ireland, Italy, the Netherlands, Norway and Portugal host a broad range of listed issuers, a strong blue-chip franchise and the largest global center for debt and fund listings. With a diverse domestic and international client base, Euronext is a major venue for European lit equity trading. Its products include equities, FX, ETFs, bonds, derivatives, commodities and indices.

For the more information, please visit our career website.