Nordics Sales Enablement & Onboarding Specialist

Elavon, Inc.; Oslo; Hybrid; NOK 650,000 - 900,000; Full time

Job summary

U.S. Bank / Elavon is looking for a skilled Onboarding & Sales Support professional to enhance Nordic onboarding, regulatory compliance, and partner collaboration. You will support onboarding activities, provide expert guidance in setups, and drive process improvements to reduce RTS.

The role requires strong AML/KYC knowledge, Salesforce experience, and fluency in Norwegian and English, with a collaborative, detail-oriented mindset for multi-stakeholder environments across Nordic regions.

Qualifications

• Strong understanding of AML, KYC/CDD, and compliance requirements within payments/financial services.
• Knowledge of merchant acquiring, payment processing, card acceptance solutions, and onboarding processes.
• Proficiency in Norwegian and English, with working knowledge of Swedish and Danish preferred.
• Experience using Salesforce, Microsoft Office applications, Copilot, reporting tools, and collaboration platforms.
• Strong analytical and problem-solving skills with the ability to interpret data and identify process improvements.
• Excellent communication and stakeholder management skills.
• Highly organized, detail-oriented, capable of managing multiple priorities simultaneously.
• Self-motivated, proactive, and comfortable working independently while collaborating across diverse teams.
• Customer-focused mindset with a commitment to delivering exceptional service.

Responsibilities

• Identify onboarding opportunities to improve quality and reduce RTS cases through training, reporting, and process enhancements.
• Monitor onboarding pipelines and provide visibility of bottlenecks, SLA risks, and escalations.
• Support implementation of new products, processes, and regulatory requirements impacting Nordic Sales.
• Act as a subject matter expert for Nordic onboarding requirements, technical setups, and partner configurations.
• Support Partner Relationship Managers with onboarding activities, partner setup, chain code and association code management, and readiness to batch.
• Join customer and partner meetings when required and provide subject matter expertise.
• Pull, analyze, and distribute regular and ad hoc reports to support sales growth, referral programs, and partner engagement.
• Maintain knowledge of customer and partner-facing reporting tools, including Elavon Connect. Create, customize, and deliver training materials tailored to Nordic requirements.
• Initiate, build and deliver onboarding- and process training to Sales teams to improve submission quality and reduce RTS cases.
• Participate in local and global projects supporting sales initiatives and business improvements.
• Act as a liaison between Sales, Onboarding, Compliance, Risk, Pricing, Marketing, Partner Operations, and other key stakeholders.
• Communicate updates relating to AML, compliance, onboarding procedures, products, and operational processes.
• Maintain the Nordic Sales Support mailboxes and coordinate task allocation and issue resolution.
• Maintain the Nordic Sales SharePoint site and ensure documentation remains accurate and up to date.
• Perform Salesforce activities.

Skills

AML/KYC

Onboarding

Salesforce

Norwegian & English

Analytical

Communication

Stakeholder mgmt

Organization

Independent work

Customer focus

Tools

Salesforce

Microsoft Office

Copilot

Elavon Connect

Job description

U.S. Bank / Elavon is looking for a skilled Onboarding & Sales Support professional to enhance Nordic onboarding, regulatory compliance, and partner collaboration. You will support onboarding activities, provide expert guidance in setups, and drive process improvements to reduce RTS.

The role requires strong AML/KYC knowledge, Salesforce experience, and fluency in Norwegian and English, with a collaborative, detail-oriented mindset for multi-stakeholder environments across Nordic regions.