Customer Success & Onboarding Specialist

Euronext

Oslo

On-site

NOK 550,000 - 850,000

Full time

3 days ago

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Job summary

Nord Pool is looking for a Service Specialist for the Shared Services Team to coordinate customer onboarding, manage change requests, and support subscriptions and services. You will document control, master data, CRMs updates, and collaborate with sales to advise customers on products.

The role emphasizes excellent service via ticketing, phone or email, and involvement in billing processes. Fluent in Norwegian and English, you will map customer journeys, improve back-office processes, and

Qualifications

Higher education completed or equivalent relevant experience.
Experience with IT systems for service management, CRM and document control.
Experience mapping customer journeys and translating into efficient back-office processes.
Excellent customer service and communication skills in Norwegian and English.

Responsibilities

Coordinate customer onboarding processes with the team.
Handle customer change requests and inquiries affecting subscriptions and services.
Manage document control, archiving, master data, and CRM updates.
Present and advise on products and services with sales team.
Contribute to priorities or projects within Operations.
Deliver excellent customer service via ticket system, phone or email.
Assist with the billing process.