Sales Support Specialist (Nordics)

U.S. Bank; Oslo; Hybrid; NOK 600,000 - 800,000; Full time

Job summary

U.S. Bank, including Elavon, seeks a Nordic Sales Onboarding Specialist to support onboarding quality, regulatory compliance, and reporting for customers and partners in the Nordic region.

You’ll collaborate with Sales, Onboarding, Compliance, Risk, and Pricing teams, manage multi-stakeholder communication, and help optimize processes across Norway, Sweden, and Denmark. This hybrid role requires strong AML/KYC knowledge and Norwegian language skills.

Qualifications

• Strong knowledge of AML/KYC/CDD in financial services.
• Experience with merchant acquiring, payment processing, and onboarding.
• Proficiency in Norwegian and English; Swedish and Danish a plus.
• Experience with Salesforce and reporting tools.
• Excellent communication and stakeholder management.
• Highly organized with ability to manage multiple priorities.
• Self-motivated and able to work independently in a matrix environment.
• Customer-focused with commitment to service.

Responsibilities

• Identify onboarding quality improvements and reduce RTS cases through training and process changes.
• Monitor onboarding pipelines and report bottlenecks and SLA risks.
• Support onboarding of new products, processes, regulatory requirements in Nordic sales.
• Act as SME for Nordic onboarding requirements, setups, and partner configurations.
• Support Partner Relationship Managers with onboarding activities and partner setup.
• Join customer and partner meetings as needed to provide SME input.
• Pull and distribute regular and ad hoc reports to support sales growth and partner engagement.
• Maintain knowledge of customer and partner-facing reporting tools, including Elavon Connect.
• Create and deliver Nordic training materials.
• Deliver onboarding and process training to Sales teams to improve submission quality.
• Participate in local and global projects supporting sales initiatives.
• Liaise between Sales, Onboarding, Compliance, Risk, Pricing, Marketing, and other stakeholders.
• Communicate updates on AML, compliance, onboarding procedures, products, and processes.
• Maintain Nordic Sales Support mailboxes and SharePoint site.
• Perform Salesforce activities.

Skills

AML/KYC/CDD compliance

Payments knowledge

Norwegian + English

Salesforce

Microsoft Office

Analytical thinking

Stakeholder management

Multitasking

Education

3+ years in payments/fintech

Tools

Salesforce CRM

Microsoft Office Suite

Copilot

Reporting tools

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description Key Responsibilities

• Identify opportunities to improve onboarding quality and reduce Return to Sales (RTS) cases through training, reporting, and process enhancements.
• Monitor onboarding pipelines and provide visibility of bottlenecks, SLA risks, and escalations.
• Support implementation of new products, processes, and regulatory requirements impacting Nordic Sales.
• Act as a subject matter expert for Nordic-specific onboarding requirements, technical setups, and partner configurations.
• Support Partner Relationship Managers with onboarding activities, partner setup, chain code and association code management, and customer readiness to batch.
• Join customer and partner meetings when required and provide subject matter expertise.
• Pull, analyze, and distribute regular and ad hoc reports to support sales growth, referral programs, and partner engagement.
• Maintain knowledge of customer and partner-facing reporting tools, including Elavon Connect.
• Create, customize, and deliver training materials tailored to Nordic business requirements.
• Initiate, build and deliver onboarding- and process training to Sales teams to improve submission quality and reduce RTS cases.
• Participate in local and global projects supporting sales initiatives and business improvements.
• Act as a liaison between Sales, Onboarding, Compliance, Risk, Pricing, Marketing, Partner Operations, and other key stakeholders.
• Communicate updates relating to AML, compliance, onboarding procedures, products, and operational processes.
• Maintain the Nordic Sales Support mailboxes and coordinate task allocation and issue resolution.
• Maintain the Nordic Sales SharePoint site and ensure documentation remains accurate and up to date.
• Perform Salesforce activities.

Skills & Qualifications

• Strong understanding of AML, KYC/CDD, and compliance requirements within the payments or financial services industry.
• Knowledge of merchant acquiring, payment processing, card acceptance solutions, and onboarding processes.
• Proficiency in Norwegian and English, with working knowledge of Swedish and Danish preferred.
• Experience using Salesforce, Microsoft Office applications, Copilot, reporting tools, and collaboration platforms.
• Strong analytical and problem-solving skills with the ability to interpret data and identify process improvements.
• Excellent communication and stakeholder management skills.
• Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously.
• Self-motivated, proactive, and comfortable working independently while collaborating across diverse teams.
• Customer-focused mindset with a commitment to delivering exceptional service.

Education & Experience

• Professional experience within payments, financial services, sales support, onboarding, compliance, or customer operations.
• 3+ years of experience in a payments, banking, fintech, sales support, onboarding, or operational support role.
• Experience with AML/KYC/CDD processes and regulatory requirements within the financial services industry can be an advantage.
• Experience working with CRM systems such as Salesforce and reporting tools.
• Experience supporting multiple stakeholders in a fast-paced, matrix, and cross-functional environment.

This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends.

Closing Date Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.

Elavon is wholly-owned by U.S. Bank, which just happens to be one of the world’s most ethical companies. Whichever part of the company you join, you’ll soon see that we help our customers and communities thrive. And we’ll do the same for you, too. From day one, you’ll find ample opportunities to grow. A variety of projects to work on. A host of new skills to learn. And you’ll be surrounded by people who’ve got your back, and who’ll do everything they can to make sure you’re happy and fulfilled.