Nordics Sales Enablement & Onboarding Specialist

U.S. Bank; Oslo; Hybrid; NOK 600,000 - 800,000; Full time

Job summary

U.S. Bank, including Elavon, seeks a Nordic Sales Onboarding Specialist to support onboarding quality, regulatory compliance, and reporting for customers and partners in the Nordic region.

You’ll collaborate with Sales, Onboarding, Compliance, Risk, and Pricing teams, manage multi-stakeholder communication, and help optimize processes across Norway, Sweden, and Denmark. This hybrid role requires strong AML/KYC knowledge and Norwegian language skills.

Qualifications

• Strong knowledge of AML/KYC/CDD in financial services.
• Experience with merchant acquiring, payment processing, and onboarding.
• Proficiency in Norwegian and English; Swedish and Danish a plus.
• Experience with Salesforce and reporting tools.
• Excellent communication and stakeholder management.
• Highly organized with ability to manage multiple priorities.
• Self-motivated and able to work independently in a matrix environment.
• Customer-focused with commitment to service.

Responsibilities

• Identify onboarding quality improvements and reduce RTS cases through training and process changes.
• Monitor onboarding pipelines and report bottlenecks and SLA risks.
• Support onboarding of new products, processes, regulatory requirements in Nordic sales.
• Act as SME for Nordic onboarding requirements, setups, and partner configurations.
• Support Partner Relationship Managers with onboarding activities and partner setup.
• Join customer and partner meetings as needed to provide SME input.
• Pull and distribute regular and ad hoc reports to support sales growth and partner engagement.
• Maintain knowledge of customer and partner-facing reporting tools, including Elavon Connect.
• Create and deliver Nordic training materials.
• Deliver onboarding and process training to Sales teams to improve submission quality.
• Participate in local and global projects supporting sales initiatives.
• Liaise between Sales, Onboarding, Compliance, Risk, Pricing, Marketing, and other stakeholders.
• Communicate updates on AML, compliance, onboarding procedures, products, and processes.
• Maintain Nordic Sales Support mailboxes and SharePoint site.
• Perform Salesforce activities.

Skills

AML/KYC/CDD compliance

Payments knowledge

Norwegian + English

Salesforce

Microsoft Office

Analytical thinking

Stakeholder management

Multitasking

Education

3+ years in payments/fintech

Tools

Salesforce CRM

Microsoft Office Suite

Copilot

Reporting tools

Job description

U.S. Bank, including Elavon, seeks a Nordic Sales Onboarding Specialist to support onboarding quality, regulatory compliance, and reporting for customers and partners in the Nordic region.

You’ll collaborate with Sales, Onboarding, Compliance, Risk, and Pricing teams, manage multi-stakeholder communication, and help optimize processes across Norway, Sweden, and Denmark. This hybrid role requires strong AML/KYC knowledge and Norwegian language skills.