IT Support Engineer

dno; Stavanger; On-site; NOK 550,000 - 750,000; Full time

Benefits offered by this job

Remuneration package

Pension plan

Extra week annual leave

Flexible working hours

Training programs

Wellness benefits

Job summary

DNO in Stavanger, Norway, is seeking an IT Support Engineer to be the first stop for IT support across the company. You will work with the infrastructure team to keep hybrid servers and networks running smoothly.

The role emphasizes service-mindedness, problem solving, and a willingness to learn new technologies, including Microsoft 365 and AI.

You will handle incidents, set up devices, maintain systems, and contribute to knowledge base while collaborating with colleagues.

Qualifications

• IT-related education or equivalent experience.
• 2–5 years in IT support with focus on end-user support, server and network management.
• Keep up to date with Microsoft 365, AI and related technologies.
• Familiarity with ITIL principles is an advantage.
• Hands-on and adaptable, able to support colleagues and cover tasks.

Responsibilities

• Handle incidents and service requests from users, from first contact to resolution.
• Set up, configure and maintain client devices, user accounts and access rights.
• Assist with routine maintenance, monitoring and troubleshooting of servers, network and systems.
• Document solutions and contribute to improving our routines and knowledge base.
• Collaborate with the IT team to improve our services.
• Keep up to date with developments in Microsoft 365, AI and related technologies.

Skills

Customer service

Communication

Collaboration

Self-motivated

Flexibility

Education

IT-related education or equivalent experience

Tools

Microsoft 365

AI technologies

IT monitoring tools

Job description

We are looking for an IT Support Engineer to join our dynamic and agile team. In this role you will be the first point of contact for IT support across DNO, and you will work alongside our infrastructure team to help keep our hybrid server and network environment running smoothly. We are looking for someone service-mindful and curious, who enjoys solving problems, learning new technology and working closely with colleagues.

Key responsibilities

• Handle incidents and service requests from users, from first contact to resolution
• Set up, configure and maintain client devices, user accounts and access rights
• Assist with routine maintenance, monitoring and troubleshooting of servers, network and systems
• Document solutions and contribute to improving our routines and knowledge base
• Collaborate with the rest of the IT team to improve our services
• Keep up to date with developments in Microsoft 365, AI and related technologies

Qualifications and Competencies

• Relevant education within IT, or documented equivalent experience
• Minimum of two to five years of recent experience in IT support, with a focus on end-user support, server and network management. We will help you develop further in this area
• Keep up to date with the latest developments in Microsoft 365, AI and related technologies.
• Familiarity with ITIL principles is an advantage
• Team members in DNO IT are expected to be hand-on and adaptable, readily supporting colleagues and stepping in to cover tasks as needed.

Personal qualities and skills

• Service-mindful, with good communication and collaboration skills
• Proactive and self-motivated, able to work independently as well as in a team
• Willing to learn and take on new tasks
• Relevant certifications are an advantage
• Fluent in English, both written and spoken

We offer

• Competitive remuneration package
• Attractive pension and insurance plan
• One additional week of annual leave
• Flexible working hours
• Regular on-the-job and off-site technical training
• Health and wellness benefits, including gym facilities and naprapathy services
• A professional environment where you will learn from experienced colleagues, where IT and AI are a strategic priority

Applicants must hold valid authorization to work in Norway. The position is based at our Stavanger office.