IT Support Engineer

DNO ASA; Stavanger; On-site; NOK 520,000 - 680,000; Full time

Benefits offered by this job

Competitive remuneration package

Attractive pension and insurance plan

One additional week of annual leave

Flexible working hours

Technical training (on-the-job and off

site

Health and wellness benefits

Job summary

DNO ASA is hiring an IT Support Engineer to be the first point of contact for IT support across the organization. You will work with our infrastructure team to maintain a hybrid server and network environment, providing proactive service and learning new technologies.

The role requires 2–5 years of IT support experience, strong English communication, and a proactive, team-oriented mindset. Applicants must have valid authorization to work in Norway and the Stavanger office is the base for this

Qualifications

• Relevant education within IT, or documented equivalent experience.
• Minimum of 2–5 years of IT support experience focusing on end-user support, server and network management.
• Familiarity with Microsoft 365 and related technologies is desirable.
• ITIL knowledge is an advantage.

Responsibilities

• Provide end-user IT support across DNO.
• Support hybrid IT environment alongside senior colleagues.
• Handle incidents and service requests from first contact to resolution.
• Set up, configure and maintain client devices, user accounts and access rights.
• Assist with routine maintenance, monitoring and troubleshooting of servers, network and systems.
• Document solutions and contribute to improving routines and knowledge base.
• Collaborate with IT team to improve services.
• Stay updated on Microsoft 365, AI, and related technologies.

Skills

Service-minded

Communication skills

Collaboration skills

Willing to learn

Self-motivated

Education

IT education or equivalent

Tools

Microsoft 365

Job description

We are looking for an IT Support Engineer to join our dynamic and agile team. In this role you will be the first point of contact for IT support across DNO, and you will work alongside our infrastructure team to help keep our hybrid server and network environment running smoothly. We are looking for someone service-minded and curious, who enjoys solving problems, learning new technology and working closely with colleagues.

Key responsibilities

• The primary responsibility of this role is end-user IT support in DNO.
• You will also contribute to the day-to-day operation of our hybrid IT environment, supported by more experienced colleagues.
• Handle incidents and service requests from users, from first contact to resolution
• Set up, configure and maintain client devices, user accounts and access rights
• Assist with routine maintenance, monitoring and troubleshooting of servers, network and systems
• Document solutions and contribute to improving our routines and knowledge base
• Collaborate with the rest of the IT team to improve our services
• Keep up to date with developments in Microsoft 365, AI and related technologies

Qualifications and Competencies

• Relevant education within IT, or documented equivalent experience
• Minimum of two to five years of recent experience in IT support, with a focus on end-user support, server and network management.
• We will help you develop further in this area
• Keep up to date with the latest developments in Microsoft 365, AI and related technologies.
• Familiarity with ITIL principles is an advantage

Personal qualities and skills

• Service-minded, with good communication and collaboration skills
• Proactive and self-motivated, able to work independently as well as in a team
• Willing to learn and take on new tasks
• Relevant certifications are an advantage
• Fluent in English, both written and spoken

We offer

• Competitive remuneration package
• Attractive pension and insurance plan
• One additional week of annual leave
• Flexible working hours
• Regular on-the-job and off-site technical training
• Health and wellness benefits, including gym facilities and naprapathy services
• A professional environment where you will learn from experienced colleagues, where IT and AI are a strategic priority

Applicants must hold valid authorization to work in Norway.

If you enjoy helping people, like technology and want to develop your skills in a supportive environment.

The position is based at our Stavanger office. DNO ASA is a Norwegian oil and gas operator active in the Middle East, the North Sea and West Africa. Founded in 1971, DNO is Norway’s oldest oil company and the first to list on the Oslo Stock Exchange in 1981. The Company holds stakes in onshore and offshore licenses at various stages of exploration, development and production in the Kurdistan region of Iraq, Norway, the United Kingdom, Côte d’Ivoire and Yemen. More information is available at www.dno.no.