Desktop Support Engineer

Corsaire; Oslo; On-site; NOK 550,000 - 650,000; Full time

Job summary

A&O IT Group is seeking a desktop support professional to provide on-site end-user help in Lysaker, Oslo. You will handle incidents, service requests, and deskside support for Windows desktops, laptops, tablets, and mobile devices, ensuring device health and smooth operation of collaboration tools.

Ideal candidates have 1–3 years of Windows Desktop experience, familiarity with Active Directory, MS Office 365, ServiceNow, and endpoint security.

Qualifications

• 1–3 years of experience in Windows Desktop support.
• Experience with Windows OS, Active Directory, MS Office 365, PC hardware installation and troubleshooting, and ServiceNow.
• Experience with mobile device management and Windows PC management via Active Directory.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to multi-task, prioritize work, and meet SLAs.
• Excellent communication and internal customer service skills.

Responsibilities

• Handle incidents and service requests and provide near-deskside support.
• Support end users with devices including workstations, laptops, tablets and mobile devices.
• Support collaboration devices and conferencing hardware and other end-user hardware.
• Manage network-attached devices (printers, scanners, copiers) and locally-attached devices.
• Perform daily health checks on end-user and network devices.
• Provide meeting room support as required and deliver deskside support per standards.

Skills

Excellent communication

Rapport building

Customer service

Tools

Windows OS

Active Directory

MS Office 365

ServiceNow

Job description

Full time on-site - Lysaker, Oslo

The Role

• Handle Incidents and Service Requests and near desk support;
• Provide services to End Users that include the following:
• End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs,
• Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software;
• Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax);
• Locally-attached devices (e.g. personal printers, projectors);
• Daily health checks to End User Devices and Network attached devices as required
• Meeting room support as required.
• Provide effective Deskside Support Services in accordance with the appropriate Performance Standards;

About You

• You will have a minimum 1-3 years’ experience in Windows Desktop support.

Experience In

• Windows OS, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow).
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting, and problem-solving skills.
• The ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication, rapport building and internal customer service skills.

A&O IT Group

A&O IT Group deliver ‘fully managed’ IT solutions and cyber security services. Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally.

This role is subject to a post-offer Background Verification in accordance with the local country legislation.

NO AGENCIES

We encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.