Desktop Support Engineer

A&O IT Group; Oslo; Hybrid; NOK 450,000 - 600,000; Full time

Job summary

A&O IT Group in Lysaker, Oslo is seeking a hands-on IT Helpdesk Specialist to provide on-site end-user support. You will handle incidents and service requests, deliver deskside services, and support a range of devices and collaboration tools.

The role requires 1–3 years in Windows desktop support, experience with Windows OS, Active Directory, MS Office 365, and ServiceNow, along with strong communication and problem-solving skills. A background verification will be conducted after an offer.

Qualifications

• 1–3 years of Windows desktop support experience.
• Proficient with Windows OS, AD, and MS Office 365.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Handle incidents and service requests and near desk support.
• Provide services to End Users including devices, collaboration and communication tools.
• MS Office 365, AD, Windows hardware troubleshooting and deployment.
• Perform health checks on End User and network devices and provide deskside support as required.

Skills

Windows Desktop

Active Directory

MS Office 365

Troubleshooting

Helpdesk

MDM

Encryption

Tools

ServiceNow

Job description

Full time on-site - Lysaker, Oslo

The role:

• Handle Incidents and Service Requests and near desk support;
• Provide services to End Users that include the following:
• End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs,
• Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software;
• Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax);
• Locally-attached devices (e.g. personal printers, projectors);
• Daily health checks to End User Devices and Network attached devices as required
• Meeting room support as required.
• Provide effective Deskside Support Services in accordance with the appropriate Performance Standards;

About you:

• You will have a minimum 1-3 years’ experience in Windows Desktop support.

Experience in:

• Windows OS, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow).
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting, and problem-solving skills.
• The ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication, rapport building and internal customer service skills.

A&O IT Group

As a successful and growing global IT services provider, A&O IT Group deliver ‘fully managed’ IT solutions and cyber security services. Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally.

This role is subject to a post-offer Background Verification in accordance with the local country legislation.

We encourage diversity and seek to attract individuals with unique backgrounds and perspectives. It is important that we build a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are committed to equal employment opportunity regardless of race, colour, religion, sex, sexual orientation, age, marital status, disability or gender identity.