Desktop Support Engineer

HCLTech; Trondheim; On-site; NOK 480,000 - 600,000; Full time

Benefits offered by this job

Vacation up to 20 days

Insurance package

Career development

Wellbeing program

Job summary

HCLTech is seeking an experienced End-User IT Support specialist in Norway to be the single point of contact for workplace technology needs. You will troubleshoot hardware, software, network, and mobile devices while ensuring a seamless employee experience.

Responsibilities include asset management, provisioning, and onboarding/offboarding activities. The role emphasizes rapid issue resolution, user enablement, and driving down Service Desk tickets, with a focus on Norwegian and English

Qualifications

• Strong service mindset and customer focus.
• Solid understanding of business drivers and IT impact.
• Familiar with ITSM processes and best practices.
• Proven problem-solving abilities in technology environments.
• Good communication in English; local language skills preferred.

Responsibilities

• Provide walk-in end-user IT support as the single point of contact.
• Troubleshoot hardware, software, network, and mobile devices.
• Assist with OS installations, upgrades, and configurations.
• Manage IT assets, inventory, provisioning, and lifecycle activities.
• Improve user experience by enabling self-service tools and rapid resolutions.

Skills

Service mindset

Business understanding

ITSM knowledge

Problem solving

English proficiency

Norwegian language

Job description

HCLTECH

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

To learn more about how we can supercharge progress for you, visit www.hcltech.com

Note: Candidates must be eligible to work in Norway

Fluent in Norweign and English.

Job Summary:

Provide comprehensive end-user IT support as a single point of contact for workplace technology needs. Responsible for troubleshooting hardware, software, network connectivity, and mobile device issues while ensuring a seamless employee experience. Manage IT assets and inventory, including device provisioning, deployment, technology refreshes, repairs, and onboarding/offboarding activities. Maintain accurate asset tracking and stock levels through centralized systems. Drive user enablement by offering guidance on workplace technologies, promoting self-service tools, and delivering rapid issue resolution to minimize Service Desk tickets and deskside support requirement

Key Responsibilities:

• End-User Support
• Provide walk-in support for employee IT issues
• Troubleshoot laptops, desktops, mobile devices, printers, and peripherals.
• Support OS installations, upgrades, and configuration.
• Handle password, connectivity, and workplace technology issues.
• Asset & Inventory Management
• Manage IT vending machines and digital lockers
• Issue and collect laptops, peripherals, loaner devices, and accessories
• Maintain inventory accuracy and stock levels.
• Track asset movement through centralized systems.
• Device Lifecycle Activities
• Device provisioning and deployment.
• Technology refresh activities
• Hardware replacement and repair coordination
• Device collection during employee onboarding/offboarding
• User Experience & Enablement
• "one-stop shop" for IT support.
• Improve employee experience through quick resolution.
• Provide guidance on workplace technologies and self-service tools.
• Reduce Service Desk tickets and deskside visits through immediate support

Prerequisites

• Strong service mindset
• Strong business understanding
• Experience on preferably several of technological domains: Servers & Storage, Communication Technology, and Managed Desktop Services
• Deep problem solving capabilities with in-depth understanding of technology and business interface (Senior Engineer)
• Experience and knowledge of local application portfolio
• Good understanding of IT Service Management processes and practices
• Good communication skills in local language, combined with adequate written and spoken English language capabilities

Benefits

• A supportive, diverse, and global team with a brilliant culture.
• Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few. For more information on how we process your personal data, please refer to HCLTech’s Candidate Data Privacy Notice.

To know more about us visit – www.hcltech.com