EMEA Order Fulfillment Lead

Neat; Oslo fylke; On-site; GBP 26,000 - 42,000; Full time

Job summary

Neat is seeking a dedicated Order Fulfilment Coordinator to support day-to-day operations across EMEA. You will handle customer orders, coordinate shipments, and liaise with Sales, Supply Chain, and Finance to ensure accuracy and timely delivery.

Your role focuses on resolving complex issues, improving order quality, and maintaining seamless communication with internal teams and external partners. Based in the UK or Netherlands with right to work.

Qualifications

• Bachelor's degree or equivalent experience.
• 1+ years of order management experience.
• Based in The Netherlands or UK with full right to work.

Responsibilities

• Assist in running the day-to-day order fulfilment operations for EMEA and other regions as assigned.
• Serve as the primary escalation point for all order-related issues across EMEA, driving timely resolution.
• Participate in order management initiatives to improve order accuracy and customer experience.
• Receives, prioritizes, and processes customer orders; schedules and releases orders for shipment.
• Investigates and resolves complex customer complaints including RMAs and reverse logistics issues.
• Adheres to company guidelines and maintains accurate input, invoices, and reports.
• Facilitates interaction between customer service, warehouse, accountants, credit managers, sales, and marketing.

Skills

Order management

Customer service

Communication

Problem solving

Data reporting

Process improvement

Analytical thinking

Education

Bachelor's degree or equivalent experience

Job description

Neat is seeking a dedicated Order Fulfilment Coordinator to support day-to-day operations across EMEA. You will handle customer orders, coordinate shipments, and liaise with Sales, Supply Chain, and Finance to ensure accuracy and timely delivery.

Your role focuses on resolving complex issues, improving order quality, and maintaining seamless communication with internal teams and external partners. Based in the UK or Netherlands with right to work.