Global Order Fulfillment Lead (EMEA)

Neat; Oslo; On-site; GBP 28,000 - 38,000; Full time

Job summary

Neat brings people together with beautifully simple, versatile video devices and experiences. By minimising the physical and virtual divide, we enable everyone to feel more connected, present and understood, however they prefer to work.

We are an ambitious, accountable, collaborative, responsible, and growing team that fosters creativity and ingenuity. Based in Oslo with Neaters worldwide, Neat supports a global network while focusing on seamless order fulfilment and customer satisfaction.

Qualifications

• Bachelor's degree or equivalent experience.
• 1+ years relevant order management experience.
• Based in The Netherlands or UK with full right to work.

Responsibilities

• Assist in day-to-day order fulfilment for EMEA and other regions.
• Serve as primary escalation point for order-related issues.
• Collaborate with Sales, Supply Chain, Logistics, and Finance to improve accuracy.
• Receive, prioritise, and process orders; schedule shipments.
• Investigate and resolve complex complaints including RMAs.
• Maintain compliance with sales order processing guidelines.
• Assist in developing and monitoring operating goals.
• Coordinate between customer service, warehouse, and finance.

Skills

Order management

Customer service

Supply chain

Communication skills

Data handling

Education

Bachelor's degree or equivalent experience

Job description

Neat brings people together with beautifully simple, versatile video devices and experiences. By minimising the physical and virtual divide, we enable everyone to feel more connected, present and understood, however they prefer to work.

We are an ambitious, accountable, collaborative, responsible, and growing team that fosters creativity and ingenuity. Based in Oslo with Neaters worldwide, Neat supports a global network while focusing on seamless order fulfilment and customer satisfaction.