Customer Service

North Sea Container Line; Haugesund; On-site; NOK 600,000 - 800,000; Full time

Job summary

North Sea Container Line in Haugesund, Norway seeks a Customer Solutions Manager to join our Customer Service team. You will identify and deliver competitive shipping and logistics solutions for our customers, building lasting relationships to maximize value from our logistics.

You will respond to inquiries, manage bookings end to end, forecast capacity with the customer and operations, and collaborate across teams to improve service. Fluency in English and Norwegian is required.

Qualifications

• Strong customer relationship management skills.
• Excellent communication and presentation skills.
• Proactive and solution-oriented mindset.
• Ability to work independently and manage multiple customer relationships.

Responsibilities

• Responding to customer inquiries via phone, email, and chat
• Insert and follow bookings from start to finish
• Planning and forecasting capacity with customer and internal operations
• Provide accurate, timely information and resolve issues efficiently
• Collaborate with internal teams to improve service processes
• Develop strong customer relationships
• Collaborate closely with the sales teams to identify opportunities

Skills

CRM skills

Communication

Problem-solving

Multitasking

Bilingual English/Norwegian

Job description

Are you passionate about customer success and business growth?Do you thrive in a fast-paced, team-oriented environment?

NCL is looking for an experienced andskillful Customer Solutions Operatorto join our Customer Service team.

You will be part of an agile team that identifies and creates competitive and quality shipping and logistics solutions for our customers. Our focus is to source and execute shipping and logistics solutions that deliver on the requirements from our customers. Our customers operate in many different segments and ship their cargo all over the world, which gives our team an exciting and varied day of work.

The purpose of Customer Solutions Team is to build strong, long-term relationships with customers, helping them derive maximum value from our logistics.

What You’ll Do:

Responding to customer inquiries via phone, email, and chat

Insert and follow bookings from start to finish

Planning and forecasting capacity with customer and internal operations

Provide accurate, timely information and resolve issues efficiently

Collaborate with internal teams to improve service processes

Develop strong customer relationships

Collaborate closely with the sales teams to identify opportunities

What We’re Looking For:

A positive attitude and customer-first mindset

Exceptional customer relationship management skills

Excellent communication and presentation skills, with the ability to effectively engage with stakeholders at all levels

Strong problem-solving and critical-thinking abilities, with a proactive and solution-oriented mindset

Ability to work independently, manage multiple customer relationships, and prioritize tasks effectively

Fluent in both English and Norwegian (required for effective communication with both local and international customers and team).

What we can offer

Energetic and fast-moving environment

Competitive terms

Being an integral part of shaping the container shipping industry in Northern Europe

• Customer Relationship Management (CRM)
• Norsk

NCL is the market leader in container shipping in Norway. We operate a fleet of container vessels in intra-European trade and offer a wide range of logistic services. NCL is taking the lead in the green transition at sea, whereas we currently have three newbuilds. Our first two Methanol powered vessels is delivered and in operations, late 2026 NCL will operate the world's first Ammonia powered container vessel.

The NCL Group consists of 7 entities in Norway and Lithuania with an annual revenue of 1 billion NOK.

• Stillingstittel: Customer Solutions Manager