Customer Solutions Specialist - Logistics & Growth

North Sea Container Line; Haugesund; On-site; NOK 600,000 - 800,000; Full time

Job summary

North Sea Container Line in Haugesund, Norway seeks a Customer Solutions Manager to join our Customer Service team. You will identify and deliver competitive shipping and logistics solutions for our customers, building lasting relationships to maximize value from our logistics.

You will respond to inquiries, manage bookings end to end, forecast capacity with the customer and operations, and collaborate across teams to improve service. Fluency in English and Norwegian is required.

Qualifications

• Strong customer relationship management skills.
• Excellent communication and presentation skills.
• Proactive and solution-oriented mindset.
• Ability to work independently and manage multiple customer relationships.

Responsibilities

• Responding to customer inquiries via phone, email, and chat
• Insert and follow bookings from start to finish
• Planning and forecasting capacity with customer and internal operations
• Provide accurate, timely information and resolve issues efficiently
• Collaborate with internal teams to improve service processes
• Develop strong customer relationships
• Collaborate closely with the sales teams to identify opportunities

Skills

CRM skills

Communication

Problem-solving

Multitasking

Bilingual English/Norwegian

Job description

North Sea Container Line in Haugesund, Norway seeks a Customer Solutions Manager to join our Customer Service team. You will identify and deliver competitive shipping and logistics solutions for our customers, building lasting relationships to maximize value from our logistics.

You will respond to inquiries, manage bookings end to end, forecast capacity with the customer and operations, and collaborate across teams to improve service. Fluency in English and Norwegian is required.