Team Manager Central Services Location: Den Haag Expertise: Experience level

NLO; Den Haag; Hybrid; EUR 47,000 - 66,000; Full time

Benefits offered by this job

Learning & Development budget

Mobility allowance

Hybrid working

Job summary

NLO IPSILON seeks a Team Manager Central Services to lead the validations and renewal processes, ensuring on-time delivery, high quality, and adherence to procedures. You will manage a team of 10+ professionals and drive improvements across functions.

Responsibilities include day-to-day department management, staff coaching, capacity planning, and documenting processes in line with regulations. Fluency in Dutch and English is essential.

Qualifications

• Completed bachelor’s or master’s degree.
• Experience leading in a complex operational environment.
• Excellent Dutch and English language skills.

Responsibilities

• Lead a team of 10+ professionals, ensuring timely, efficient, high-quality validations and renewal processes.
• Manage day-to-day department operations, monitor progress, and optimize staffing.
• Identify bottlenecks and drive concrete continuous-improvement actions with cross-functional colleagues.

Skills

Leadership experience

People development

Process management

Quality assurance

Continuous improvement

Stakeholder management

Dutch and English

MS Office

Education

Bachelor's or Master's degree

Tools

Microsoft Office

Job description

Team Manager Central Services with a passion for people, quality, and process improvement

• You are energized by leading and developing teams.
• You know how to elevate quality, efficiency, and collaboration to the next level.
• You are a connecting leader with a sharp eye for processes and continuous improvement.
• You are knowledgeable in the field of Intellectual Property, more specifically the validation and renewal processes.

Your role as Team Manager Central Services

As Team Manager Central Services, you are responsible for the timeliness, efficiency, and quality of the validations and renewal processes, as well as the team that delivers them. You lead a team of 10+ professionals and ensure that work is carried out efficiently, on time, and in accordance with established procedures and quality standards.

You are responsible for the day-to-day management of the department, monitoring progress and ensuring optimal staffing levels. You coach and develop employees while creating a working environment where ownership, collaboration, and continuous development are key.

In addition, you play an important role in optimising processes. You identify bottlenecks, translate them into concrete improvement actions, and work closely with colleagues across Operations, IT, and the various Business Units to further professionalize processes and systems.

You are responsible for documenting, monitoring, and improving work processes and controls. You ensure that procedures, work instructions, and knowledge remain up to date and that laws and regulations are correctly applied within the department.

You also contribute to strategic and operational projects, support change initiatives, and work together with the Manager Operations to determine the required capacity and allocation of resources for projects and specialist roles within the organisation.

What do we expect from you?

In addition to a completed bachelor's or master's degree, you recognise yourself in the following competencies:

• Extensive experience in a leadership role within a complex operational environment.
• Experience leading, coaching, and developing employees.
• Knowledge of process management, quality assurance, and continuous improvement.
• Experience in the field of Intellectual Property is a strong advantage.
• Good knowledge of Microsoft Office and administrative systems.
• Excellent command of both Dutch and English.
• Strong communication and stakeholder management skills.
• Strong analytical skills and the ability to distinguish priorities from details.
• Results-oriented, decisive, and collaborative.
• Experience managing change initiatives and projects.

What do we offer?

We offer a full-time position of 38.75 hours per week, including:

• A monthly salary between € 4,200 and € 5,900, depending on experience.
• An individual Learning & Development budget.
• A mobility allowance.

Hybrid working, including a fully equipped home office setup.

This is a full-time position (38.75 hours per week), part-time (4 days/week) can be discussed.

You will join a professional and international working environment where quality, collaboration, and continuous improvement are central. You will work closely with colleagues across Operations, IT, and the various Business Units and play an important role in the continued development of our organisation.

Working at NLO IPSILON

At NLO IPSILON, you will work with colleagues from all over the world. With more than 20 different cultural backgrounds represented, connection, inclusivity, and equal opportunities are part of everyday life.