Strategic B2B SaaS Account Manager - Dutch & UK

nShift; Breda; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Commission

International team

Job summary

nShift is seeking an Account Manager to own the long-term success and commercial growth of a portfolio of customers across the Netherlands and the UK. You’ll be the trusted adviser, building relationships, driving renewals and expansion, and coordinating with Customer Success, Product, and Marketing to maximise value from our platform.

You will manage end-to-end renewals, identify upsell opportunities, and develop account plans that align with customers’ long-term business goals, while

Qualifications

• Proven track record in account management or B2B SaaS sales with renewals and expansion revenue.
• Excellent communication and presentation skills; comfortable with executives and technical teams.
• Ability to manage a complex portfolio of accounts and stay proactive.
• Strong commercial acumen for SaaS contracts, pricing, and business cases.
• Data-driven mindset to analyze account health and opportunities.
• Genuine passion for long-term customer relationships, not just closing deals.
• Fluency in Dutch and English; French or German is an advantage.

Responsibilities

• Own full commercial ownership of a portfolio of customers, driving net revenue retention and expansion.
• Drive upsell and cross-sell opportunities across nShift’s product suite.
• Own renewals end-to-end, building relationships before contract dates and mitigating churn.
• Develop and execute account plans aligning roadmap with customers’ long-term goals.
• Build relationships across multiple stakeholders from day-to-day champions to C-suite.
• Maintain a healthy pipeline of expansion and renewal opportunities in Salesforce.
• Collaborate with Customer Success on joint account strategies to maximize health and growth.
• Use data and insights to advocate adoption, expansion, and deeper integration.
• Represent customer voice internally to product, marketing, and leadership.
• Attend customer meetings and industry events across the region.

Skills

Account management

SaaS sales

Renewals

Expansion revenue

Communication

Dutch-English fluency

Tools

Salesforce

Job description

nShift is seeking an Account Manager to own the long-term success and commercial growth of a portfolio of customers across the Netherlands and the UK. You’ll be the trusted adviser, building relationships, driving renewals and expansion, and coordinating with Customer Success, Product, and Marketing to maximise value from our platform.

You will manage end-to-end renewals, identify upsell opportunities, and develop account plans that align with customers’ long-term business goals, while