SaaS Customer Success Manager - EU Hybrid

Sowelo Consulting; Rotterdam; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Office in Breukelen 2 days/week

Job summary

Sowelo Consulting is seeking a Customer Success Manager to join its European Customer Success team. You will act as a strategic adviser, responsible for relationships with customers and leading the account team across departments to maximize value.

You will manage a portfolio of 40 accounts, monitor health metrics, identify upsell opportunities, and drive adoption to deliver retention and expansion targets. Fluent English and Dutch are required, with a hybrid work model in the Netherlands.

Qualifications

• At least 4 years in customer success, account management, or strategic consulting.
• Experience in SaaS or retail-related environments.
• Proven track record of achieving targets.
• Excellent listening and communication for technical and non-technical audiences.
• Fluent in English and Dutch.

Responsibilities

• Build and maintain relationships with decision-makers and stakeholders.
• Identify customer goals and needs to recommend upsell opportunities.
• Drive product value and adoption to support future upselling initiatives.
• Conduct regular check-ins to evaluate satisfaction and address concerns.
• Manage a portfolio of 40 accounts (enterprise and multiproduct).
• Monitor risks to retention and proactively ensure customer success.
• Track and report KPIs and provide actionable insights.
• Identify opportunities to expand wallet share by analyzing needs.

Skills

Customer success

Account management

Strategic consulting

Data analysis

Relationship building

Dutch language

English language

Job description

Sowelo Consulting is seeking a Customer Success Manager to join its European Customer Success team. You will act as a strategic adviser, responsible for relationships with customers and leading the account team across departments to maximize value.

You will manage a portfolio of 40 accounts, monitor health metrics, identify upsell opportunities, and drive adoption to deliver retention and expansion targets. Fluent English and Dutch are required, with a hybrid work model in the Netherlands.