Strategic SaaS Account Manager — Growth & Retention

Algolia, Inc.; Netherlands; Hybrid; EUR 139,000 - 170,000; Full time

Job summary

Algolia is seeking an Account Manager to own and grow a portfolio of Commercial customers in the Netherlands. You will drive retention and expansion, build trusted relationships with stakeholders, and ensure customers realize measurable value from Algolia’s platform.

You will partner with Customer Success, Renewal Account Executives, and Customer Success Engineers to deliver a seamless customer experience, address risk, and uncover opportunities in a high-ownership, consultative environment.

Qualifications

• 4+ years in a B2B SaaS sales or account management role.
• Experience with renewals and expansion revenue.
• Background in ecommerce or digital experience platforms is a plus.

Responsibilities

• Own and manage a large portfolio of existing Commercial customers, retaining and growing recurring revenue across the install base.
• Develop deep understanding of each customer's objectives to proactively identify expansion opportunities (upsell/cross-sell).
• Act as the primary commercial contact for accounts, building trust-based relationships with stakeholders and decision-makers.
• Drive account planning and execution to maximize value of Algolia’s solutions for customers.
• Lead renewal negotiations, pricing discussions, and expansion opportunities within the install base.
• Collaborate with Customer Success, Solutions Engineering, Support, and other teams to address needs and remove blockers.

Skills

Dutch language

English language

SaaS sales

Account management

Renewals

Job description

Algolia is seeking an Account Manager to own and grow a portfolio of Commercial customers in the Netherlands. You will drive retention and expansion, build trusted relationships with stakeholders, and ensure customers realize measurable value from Algolia’s platform.

You will partner with Customer Success, Renewal Account Executives, and Customer Success Engineers to deliver a seamless customer experience, address risk, and uncover opportunities in a high-ownership, consultative environment.