Strategic SaaS Account Manager — Growth & Renewals

Algolia, Inc.; Amsterdam; On-site; EUR 70,000 - 110,000; Full time

Job summary

Algolia, Inc. is seeking an Account Manager to own and grow a portfolio of commercial customers, driving retention and expansion across existing installs. You will build relationships with key stakeholders, identify upsell opportunities, and ensure customers realize measurable value from Algolia’s platform.

You will partner with Customer Success, Renewal AEs, and CS Engineers to deliver a seamless customer experience and address risk and opportunity proactively.

Qualifications

• 4+ years in a B2B SaaS sales or account management role.
• Experience owning renewals and expansion revenue.
• Background in eCommerce or digital experience platforms is a plus.
• Customer-first mindset with a focus on long-term relationships.
• Proven ability to close expansion opportunities within existing accounts.

Responsibilities

• Own and manage a large portfolio of existing Commercial customers.
• Develop understanding of customer objectives to identify expansion opportunities.
• Act as the primary commercial contact and build trust-based relationships.
• Drive account planning and align solutions to customer goals.
• Lead renewals, pricing discussions, and expansions within install base.
• Collaborate with Customer Success, Solutions Engineering, and Support for seamless experience.
• Monitor account health signals to identify risks and prevent churn.
• Maintain forecasting and pipeline management for predictable revenue.
• Serve as a trusted advisor by sharing insights and best practices.

Skills

Dutch language

English language

B2B SaaS sales

Account management

Renewals

Expansion revenue

Job description

Algolia, Inc. is seeking an Account Manager to own and grow a portfolio of commercial customers, driving retention and expansion across existing installs. You will build relationships with key stakeholders, identify upsell opportunities, and ensure customers realize measurable value from Algolia’s platform.

You will partner with Customer Success, Renewal AEs, and CS Engineers to deliver a seamless customer experience and address risk and opportunity proactively.