Strategic Enterprise Customer Success Manager

WebinarGeek B.V.; Zoetermeer; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

25 days of paid time off

Allowance for travel costs

A laptop and all necessary tools

Independence in work organization

Fun work atmosphere

Access to mental wellbeing resources

Team outings and BBQs quarterly

Job summary

WebinarGeek B.V. in Zoetermeer is seeking a Customer Success Manager who will serve as the strategic partner for Enterprise clients. The role focuses on ensuring clients achieve their goals, guiding them through onboarding, and promoting growth through proactive support.

The ideal candidate must be fluent in Dutch and English, have a strong customer service background, and be able to analyze data for insights. The position includes a fun work atmosphere with perks such as paid time off and independence in work organization.

Qualifications

• Experience in a customer-facing role, preferably within Customer Success, Account Management, or SaaS.
• Ability to build strong customer relationships.
• Proactive and structured in managing multiple clients.

Responsibilities

• Guide new Enterprise clients during onboarding.
• Maintain regular contact with clients regarding usage and opportunities.
• Monitor customer health and identify risks early.

Skills

Customer Success

Account Management

Fluent in Dutch

Fluent in English

Analytical skills

Communicative skills

Job description

WebinarGeek B.V. in Zoetermeer is seeking a Customer Success Manager who will serve as the strategic partner for Enterprise clients. The role focuses on ensuring clients achieve their goals, guiding them through onboarding, and promoting growth through proactive support.

The ideal candidate must be fluent in Dutch and English, have a strong customer service background, and be able to analyze data for insights. The position includes a fun work atmosphere with perks such as paid time off and independence in work organization.