Remote SaaS Customer Success Manager - Adoption & Renewals

Zinevu; Tilburg; Hybrid; EUR 50,000 - 65,000; Full time

Job summary

Zinevu in Tilburg (hybrid/remote) is seeking a Customer Success Manager to own a portfolio from onboarding through renewal. You will drive product adoption, reduce churn, and be the internal voice of the customer.

In this full-time role, you’ll onboard new customers, run quarterly business reviews, identify at-risk accounts, collaborate with product, and expand accounts by introducing new modules when the timing is right. Fluent Dutch and English are required.

Qualifications

• 2+ years in customer success or account management for a SaaS product.
• Empathy for non-technical users running operational businesses.
• Comfortable running product demos and training sessions.
• Organised — you'll manage 40+ accounts simultaneously.
• Fluent Dutch and English.

Responsibilities

• Onboard new customers and get them to first value fast
• Run quarterly business reviews and track adoption health
• Proactively identify at-risk accounts and intervene early
• Work with product to surface patterns and prioritise improvements
• Expand accounts by introducing new modules when the timing is right

Skills

Empathy for non-technical users

Demos and training facilitation

Account management for SaaS

Dutch and English fluency

Education

2+ years in customer success or account management for a SaaS product

Job description

Zinevu in Tilburg (hybrid/remote) is seeking a Customer Success Manager to own a portfolio from onboarding through renewal. You will drive product adoption, reduce churn, and be the internal voice of the customer.

In this full-time role, you’ll onboard new customers, run quarterly business reviews, identify at-risk accounts, collaborate with product, and expand accounts by introducing new modules when the timing is right. Fluent Dutch and English are required.