Customer Success Manager

WebinarGeek B.V.; Zoetermeer; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

25 days of paid time off

Allowance for travel costs

A laptop and all necessary tools

Independence in work organization

Fun work atmosphere

Access to mental wellbeing resources

Team outings and BBQs quarterly

Job summary

WebinarGeek B.V. in Zoetermeer is seeking a Customer Success Manager who will serve as the strategic partner for Enterprise clients. The role focuses on ensuring clients achieve their goals, guiding them through onboarding, and promoting growth through proactive support.

The ideal candidate must be fluent in Dutch and English, have a strong customer service background, and be able to analyze data for insights. The position includes a fun work atmosphere with perks such as paid time off and independence in work organization.

Qualifications

• Experience in a customer-facing role, preferably within Customer Success, Account Management, or SaaS.
• Ability to build strong customer relationships.
• Proactive and structured in managing multiple clients.

Responsibilities

• Guide new Enterprise clients during onboarding.
• Maintain regular contact with clients regarding usage and opportunities.
• Monitor customer health and identify risks early.

Skills

Customer Success

Account Management

Fluent in Dutch

Fluent in English

Analytical skills

Communicative skills

Job description

As a Customer Success Manager, you are the strategic partner for our Enterprise clients. You ensure that clients not only start successfully with WebinarGeek but also extract maximum value from our platform in the long term.

You are the dedicated point of contact for a portfolio of Enterprise clients and help them achieve their goals with webinars, video, and online communication. You guide new clients during their onboarding, brainstorm about adoption and growth, and identify opportunities to further build their success.

You work closely with Sales, Marketing, Product, and Support to ensure clients have the best possible experience. In doing so, you use data, customer insights, and best practices to provide proactive advice and identify risks early.

About WebinarGeek

Our goal: build the most user-friendly webinar platform out there and set the standard in the market.

You will join an ambitious team that is fully focused on customer growth, customer retention, and creating exceptional customer experiences. You work closely with Sales, Marketing, Product, and Support.

Speaking Dutch and English is required. Do you speak another language? That's a big plus.

Who you are

• You have experience in a customer-facing role, preferably within Customer Success, Account Management, or SaaS.
• You are fluent in Dutch and English, both spoken and written.
• You are communicatively strong and easily build lasting relationships.
• You are commercially aware and see opportunities for growth without losing sight of customer needs.
• You are a good listener, ask the right questions, and understand customer challenges.
• You are analytical and use data to provide well-founded advice.
• You work in a structured way and keep an overview of multiple clients and projects simultaneously.
• You have an interest in webinars, video, podcasting, and the way marketers reach their target audience.
• You are proactive, independent, and like to think along about improving processes.

Your responsibilities

#1 Making customers successful

You guide new Enterprise clients during their onboarding with kick‑off calls, success plans, check‑ins, and business reviews. You ensure that clients quickly experience value and achieve important adoption goals.

#2 Building and maintaining relationships

You are the permanent point of contact for clients and maintain regular contact regarding usage, results, goals, and new opportunities.

#3 Stimulating customer retention and growth

You monitor customer health, identify risks early, and take action to prevent churn. You also identify opportunities for expansions, upsells, and further growth.

#4 Translating customer insights into action

You analyze usage data, customer feedback, and trends to advise customers better and provide internal teams with valuable insights.

#5 Further developing Customer Success

You help develop onboarding playbooks, best practices, and processes that contribute to a scalable and successful customer journey.

From us for you

• 25 days of paid time off
• Allowance for travel costs
• A laptop and all the tools you need
• A lot of independence in how you organise your work
• A fun work atmosphere and friesday at the office!
• Access to OpenUp for mental wellbeing and vitality
• Team outings and BBQs on (at least) quarterly basis

Who you will be working with

Stefan Sales Manager – I have followed WebinarGeek closely since it started and have always wanted to contribute to this fun company to help both myself and WebinarGeek continue to develop.

Tim Customer Contact Manager – After working with the same product for a few years, I was looking for a new, challenging product to work with, and lots of opportunities to learn new things.

Caroline Product Marketing Manager – During my search for a creative content function I came across WebinarGeek. A great company with a great product and an organization with many opportunities. Of course I had to go for it!

Matthias CRO – WebinarGeek is a fun and young company with a lot of potential. As an online marketer, there are many opportunities to contribute to growth. It is fun and challenging work in a dynamic environment.