Strategic Customer Success Manager – Engineering Software Growth

Viktor; Rotterdam; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

28 vacation days

Flexible work location

Office with view in Rotterdam

Job summary

Viktor in Rotterdam is seeking a Customer Success Manager to join our ambitious, international scale-up. You will drive onboarding, strategic account management, and value creation for a growing base of enterprise users across industries.

Together with sales, consultancy and marketing, you’ll foster adoption, renewals and advocacy, while reporting insights and shaping the customer lifecycle. The role offers flexibility between office in Rotterdam and a well‑equipped home office, with 28 vacation

Qualifications

• At least 5 years of relevant experience in customer success, strategic account management, or related fields.
• Experience in construction, engineering, infrastructure, energy, manufacturing, or another technical industry is valued.
• Strong interest in digital transformation, software, AI, and engineering workflows.
• Ability to connect with people at all levels, from engineers and digital leads to executives.
• A data-driven and process-oriented mindset.
• Strong commercial awareness and the ability to identify expansion opportunities.

Responsibilities

• Onboard customers and manage strategic accounts (35%).
• Monitor customer health, adoption and value creation (25%).
• Handle renewals, churn prevention and expansion (20%).
• Provide reporting and CRM discipline (10%).
• Gather customer insights and market feedback (10%).

Skills

Customer success

Strategic account mgmt

Data-driven

Commercial awareness

Stakeholder engagement

Tools

CRM

Job description

Viktor in Rotterdam is seeking a Customer Success Manager to join our ambitious, international scale-up. You will drive onboarding, strategic account management, and value creation for a growing base of enterprise users across industries.

Together with sales, consultancy and marketing, you’ll foster adoption, renewals and advocacy, while reporting insights and shaping the customer lifecycle. The role offers flexibility between office in Rotterdam and a well‑equipped home office, with 28 vacation