Enterprise CSM | SaaS Growth & Adoption (Dutch/English)

Bizzdesign; Utrecht; Hybrid; EUR 103,000 - 125,000; Full time

Benefits offered by this job

Premium pension

28 vacation days

Hybrid working

NS Business Card

IT equipment

Work-from-home allowance

Global collaboration

Job summary

Bizzdesign in Utrecht is seeking an experienced Customer Success professional to combine consulting expertise, strategic thinking, and relationship skills to create measurable value for customers.

You’ll influence customer success stories at scale, shaping how organizations use architecture tooling to achieve impact. Join an international team where your ideas matter and your work drives retention and company growth.

Qualifications

• Bachelor’s degree in IT, Business Economics, or related field.
• 5+ years in Customer Success or Consulting in SaaS enterprises with adoption/retention/renewals track record.
• Fluent in Dutch and English; strong stakeholder engagement.

Responsibilities

• Manage post-sales relationships with a defined set of customers.
• Drive adoption, retention, renewals, and expansions through success plans.
• Conduct business reviews to celebrate results and identify opportunities.
• Act as liaison between customers and internal teams (Sales, Product, Marketing, Services, Support).
• Advise customers on EA and portfolio management best practices and complex solution implementations.
• Manage escalations and ensure issues are resolved swiftly.
• Build customer advocacy through references and case studies.
• Identify new growth opportunities and contribute to account strategy.

Skills

Dutch language

English language

Enterprise stakeholder management

Customer-facing SaaS experience

Account management

Willing to travel

Education

Bachelor’s degree in IT/Business

Tools

Alfabet

Mega HOPEX

Bizzdesign Horizzon

Job description

Bizzdesign in Utrecht is seeking an experienced Customer Success professional to combine consulting expertise, strategic thinking, and relationship skills to create measurable value for customers.

You’ll influence customer success stories at scale, shaping how organizations use architecture tooling to achieve impact. Join an international team where your ideas matter and your work drives retention and company growth.