Senior Customer Success Manager

Bizzdesign Company; Utrecht; Hybrid; EUR 108,000 - 132,000; Full time

Benefits offered by this job

Hybrid work model

Premium pension plan

28 vacation days

NS Business Card / mileage

Top-quality IT equipment

Monthly WFH allowance

Global collaboration in international環

Competitive salary with variable pay

Job summary

Bizzdesign is seeking a Senior Customer Success Manager in Utrecht, NL to lead post-sales relationships and drive adoption, retention, and growth. You will work with a global, collaborative team and influence customer success strategies across large enterprises.

The role requires 5+ years in a customer-facing SaaS environment, fluency in Dutch and English, and experience in EA/portfolio management. Hybrid work setup and strong compensation accompany the opportunity.

Qualifications

• Bachelor's degree in IT, Business Economics or related field.
• 5+ years in Customer Success or Consulting within SaaS enterprises.
• Fluent in Dutch and English with strong communication.
• Experience in business reviews, account planning, and escalations.
• Ability to engage with senior stakeholders and lead strategic discussions.
• Willingness to travel to strengthen customer partnerships.
• Ideally advise on EA and portfolio management practices.

Responsibilities

• Manage post-sales relationships with a defined set of customers.
• Drive adoption, retention, renewals, and expansions via success plans.
• Conduct business reviews to celebrate results and identify opportunities.
• Act as liaison between customers and internal teams (Sales, Product, Marketing, Services, Support).
• Advise customers on EA and portfolio management best practices.
• Manage escalations and ensure swift resolution of issues.
• Build customer advocacy through references and case studies.
• Identify new growth opportunities and contribute to account strategy.

Skills

Fluent English

Fluent Dutch

Enterprise stakeholder management

SaaS experience

Education

Bachelor's degree in IT or Business Economics

Tools

Alfabet

Mega HOPEX

Bizzdesign Horizzon

Job description

Senior Customer Success Manager

Department: Customer Success Management

Employment Type: Full Time

Location: Utrecht, NL

Reporting To: Antje Machon

Compensation: €120,000 / year

Description

You're an excellent candidate for Bizzdesign because you …

• Speak fluent English and Dutch.
• Have 5+ years of experience in a customer-facing SaaS role.
• Combine a commercial mindset with strong enterprise stakeholder management skills.

About the role

This role is about combining your consulting expertise, strategic thinking, and relationship skills to create measurable value for customers.

You'll have the chance to influence customer success stories at scale, while shaping the way organizations use enterprise and business architecture to achieve real impact.

You'll join a collaborative, international team where your ideas matter, your initiative is valued, and your work directly contributes to customer retention and company growth.

What will you do

• Manage post-sales relationships with a defined set of customers.
• Drive adoption, retention, renewals, and expansions through success plans.
• Conduct business reviews that celebrate results and identify new opportunities.
• Act as the liaison between customers and internal teams (Sales, Product, Marketing, Services, Support).
• Advise customers on EA and portfolio management best practices and complex solution implementations.
• Manage escalations and ensure issues are resolved swiftly.
• Build customer advocacy through references and case studies.
• Identify new growth opportunities and contribute to overall account strategy.

What we are looking for

• You hold a bachelor's degree in IT, Business Economics, or a related field.
• You bring 5+ years of relevant experience in Customer Success or Consulting within SaaS enterprises, with a track record in driving adoption, retention, and renewals.
• You are fluent in Dutch and English.
• You have a track record in driving adoption, retention, and renewals.
• You are experienced in business reviews, account planning, and escalations.
• You are confident in engaging with senior stakeholders and leading strategic and technical discussions.
• You are customer-focused, proactive, and entrepreneurial, with strong organizational and time management skills.
• You are willing to travel to strengthen customer partnerships.
• You ideally advise customers on EA and portfolio management best practices and complex solution implementations.
• You ideally are experienced with enterprise architecture or portfolio management tools (e.g., Alfabet, Mega HOPEX, Bizzdesign Horizzon).

What we offer

• A competitive salary complemented by variable compensation.
• A premium pension plan to help you build a secure and comfortable future.
• 28 vacation days to recharge, with the option to buy up to 10 extra days whenever you need more freedom and flexibility.
• Hybrid working that truly works: enjoy a balance of 2-3 collaborative in-office days, with the remaining days designed for focused work from home.
• Smooth commuting with an NS Business Card or mileage reimbursement. Your journey, your choice.
• Top-quality IT equipment from day one, plus a personal tech budget so you can tailor or upgrade your setup to your liking.
• A monthly work-from-home allowance to help you create your ideal home office environment.
• Global collaboration in an international environment, working alongside talented people from all over the world.

The final offer will be positioned fairly within the salary range based on your experience, skills, impact, and scope of responsibilities. For the Netherlands, the amount listed includes the holiday allowance.

Recruitment process

• 1st interview with Internal Recruiter (45 min online)
• 2nd interview with Hiring Manager (45 min online)
• 3rd interview with key stakeholders from the Customer Success team (45 min online)