Strategic Enterprise CSM – Benelux (Hybrid + Equity)

Hibob; Amsterdam; Hybrid; EUR 80,000 - 120,000; Full time

Benefits offered by this job

Hybrid working from day one

Work from home setup allowance

Wellness benefits

Pension scheme

Employee referral programme

Birthday day off

Regular company events

Job summary

HiBob is seeking an experienced Enterprise Customer Success Manager to lead a strategic portfolio of 20–30 Benelux enterprise customers. You will partner with HR, IT and finance leaders to drive measurable business value, maximise product adoption and deliver long-term renewal and expansion outcomes.

You will conduct Executive Business Reviews and align success plans with customer goals, leveraging data and AI tools to improve engagement, retention and cross-sell opportunities.

Qualifications

• Extensive experience in Enterprise Customer Success or strategic SaaS account management.
• Proven ability to manage large, complex enterprise portfolios (~20–30 customers).
• Strong commercial acumen with renewals, retention and expansion responsibilities.
• Experience using health, usage and engagement data to drive adoption and outcomes.
• Ability to build credibility with executive stakeholders including CHROs, CIOs, CFOs.

Responsibilities

• Own a strategic portfolio of Enterprise customers across the Benelux region.
• Build and execute tailored Success Plans with adoption milestones and measurable outcomes.
• Lead Executive Business Reviews and roadmap conversations with senior stakeholders.
• Develop multi-threaded relationships across HR, IT, Finance and leadership.
• Monitor health data to identify risks and opportunities and mitigate churn.
• Collaborate with Sales, Product and Support to deliver customer outcomes and value.

Skills

Enterprise CS management

Strategic SaaS

Executive stakeholder management

Renewals & expansion

Data-driven decision making

English & Danish fluency

Amsterdam/Benelux travel

Job description

HiBob is seeking an experienced Enterprise Customer Success Manager to lead a strategic portfolio of 20–30 Benelux enterprise customers. You will partner with HR, IT and finance leaders to drive measurable business value, maximise product adoption and deliver long-term renewal and expansion outcomes.

You will conduct Executive Business Reviews and align success plans with customer goals, leveraging data and AI tools to improve engagement, retention and cross-sell opportunities.