Strategic Enterprise CSM — Dutch & English

Qabird; Zoetermeer; On-site; EUR 50,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

25 days of paid time off

Allowance for travel costs

A laptop and necessary tools

Independence in organizing work

Access to mental wellbeing services

Team outings and BBQs quarterly

Job summary

Qabird in Zoetermeer is seeking a Customer Success Manager to be the strategic partner for Enterprise clients. You will guide clients through onboarding and ensure they maximize value from our platform.

In this role, you will build strong relationships and use customer insights to drive retention and growth. Responsibilities include monitoring customer health and translating insights into action. A competitive salary, paid time off, and a lot of independence in organizing work are offered.

Qualifications

• Experience in a customer-facing role, preferably in Customer Success, Account Management, or SaaS.
• Strong communication skills in Dutch and English, both spoken and written.
• Ability to build lasting relationships and understand customer challenges.

Responsibilities

• Guide new Enterprise clients during onboarding to ensure they quickly experience value.
• Maintain regular contact with clients regarding usage, results, goals, and new opportunities.
• Monitor customer health and identify risks to prevent churn.
• Analyze usage data and customer feedback to provide insights.
• Help develop onboarding playbooks and processes for a better customer journey.

Skills

Fluent in Dutch and English

Customer-facing experience

Relationship building

Commercial awareness

Analytical skills

Structured working style

Interest in webinars and video

Proactive mindset

Job description

Qabird in Zoetermeer is seeking a Customer Success Manager to be the strategic partner for Enterprise clients. You will guide clients through onboarding and ensure they maximize value from our platform.

In this role, you will build strong relationships and use customer insights to drive retention and growth. Responsibilities include monitoring customer health and translating insights into action. A competitive salary, paid time off, and a lot of independence in organizing work are offered.