Strategic Enterprise CSM for SaaS Growth & Retention

Orisha; Zwolle; Hybrid; EUR 45,000 - 52,000; Full time

Job summary

Orisha, a European software group, seeks a Customer Success Manager based in Zwolle, Netherlands. You will partner with the Head of Sales & Customer Success to ensure satisfaction, retention, and growth across key accounts (€40k+ ARR). You will advise clients on best practices, coordinate trainings, and relay feedback to shape the product roadmap.

Location: Zwolle, Netherlands. Type: Full-time permanent. Salary: €4,000–€4,700 gross per month depending on profile.

Qualifications

• Higher education degree with at least 3 years in a similar B2B SaaS CS role.
• Proven track record managing strategic/key accounts with ROI orientation.
• Fluent in Dutch and English (spoken and written).

Responsibilities

• Drive relationships with strategic accounts and maximize retention.
• Accelerate product adoption through client training and feedback loops.
• Identify upsell/cross-sell opportunities to grow CLV and revenue.

Skills

Account management

Interpersonal skills

Proactive advisory

Training & guidance

Education

Higher education (HBO/Bachelor/Master)

Job description

Orisha, a European software group, seeks a Customer Success Manager based in Zwolle, Netherlands. You will partner with the Head of Sales & Customer Success to ensure satisfaction, retention, and growth across key accounts (€40k+ ARR). You will advise clients on best practices, coordinate trainings, and relay feedback to shape the product roadmap.

Location: Zwolle, Netherlands. Type: Full-time permanent. Salary: €4,000–€4,700 gross per month depending on profile.