Strategic Enterprise CSM — Benelux (Dutch & English)
HiBob
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Benefits offered by this job
Job summary
HiBob is seeking an experienced Enterprise Customer Success Manager to manage a portfolio of strategic Enterprise customers across the Benelux region. You will partner with senior stakeholders to drive measurable business value from HiBob, maximise product adoption and deliver successful renewal and expansion outcomes.
This high-touch role requires operating as a trusted adviser within a modern B2B SaaS organisation, coordinating with Account Managers, Product, Professional Services, and
Qualifications
- Experience managing large, complex Enterprise customers in a modern B2B SaaS environment.
- Fluent in Dutch and English (written and spoken).
- Willingness to travel across the Benelux region.
Responsibilities
- Own a strategic portfolio of Enterprise customers across the Benelux region.
- Lead Executive Business Reviews and strategic planning sessions with senior stakeholders.
- Develop and execute risk mitigation plans to improve retention and growth.
- Build tailored Success Plans aligned to customer goals and adoption milestones.
- Collaborate with Sales, Product, Engineering and Support to deliver outcomes.
Skills
Tools
Job description
HiBob is seeking an experienced Enterprise Customer Success Manager to manage a portfolio of strategic Enterprise customers across the Benelux region. You will partner with senior stakeholders to drive measurable business value from HiBob, maximise product adoption and deliver successful renewal and expansion outcomes.
This high-touch role requires operating as a trusted adviser within a modern B2B SaaS organisation, coordinating with Account Managers, Product, Professional Services, and
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
