Strategic Enterprise CSM — Benelux (Dutch & English)

HiBob; Amsterdam; Presencial; EUR 90.000 - 130.000; Tempo integral

Benefícios oferecidos por esta vaga

25 days holiday + holidays

Pension auto-enrolment

Company share option plan

Headspace subscription

Volunteer days

Resumo da vaga

HiBob is seeking an experienced Enterprise Customer Success Manager to manage a portfolio of strategic Enterprise customers across the Benelux region. You will partner with senior stakeholders to drive measurable business value from HiBob, maximise product adoption and deliver successful renewal and expansion outcomes.

This high-touch role requires operating as a trusted adviser within a modern B2B SaaS organisation, coordinating with Account Managers, Product, Professional Services, and

Qualificações

• Experience managing large, complex Enterprise customers in a modern B2B SaaS environment.
• Fluent in Dutch and English (written and spoken).
• Willingness to travel across the Benelux region.

Responsabilidades

• Own a strategic portfolio of Enterprise customers across the Benelux region.
• Lead Executive Business Reviews and strategic planning sessions with senior stakeholders.
• Develop and execute risk mitigation plans to improve retention and growth.
• Build tailored Success Plans aligned to customer goals and adoption milestones.
• Collaborate with Sales, Product, Engineering and Support to deliver outcomes.

Conhecimentos

Enterprise SaaS

Executive stakeholder management

Strategic portfolio management

Dutch & English fluency

Customer success strategy

Cross-functional collaboration

Ferramentas

Gainsight

Totango

Planhat

Vitally

Descrição da vaga

HiBob is seeking an experienced Enterprise Customer Success Manager to manage a portfolio of strategic Enterprise customers across the Benelux region. You will partner with senior stakeholders to drive measurable business value from HiBob, maximise product adoption and deliver successful renewal and expansion outcomes.

This high-touch role requires operating as a trusted adviser within a modern B2B SaaS organisation, coordinating with Account Managers, Product, Professional Services, and