Hybrid Enterprise CSM: Europe Growth & Partnerships

Aiden | Guided selling for e-commerce; Utrecht; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

25 vacation days

Extra parental leave

Personal development time

Job summary

A leading software company in Utrecht is seeking an experienced Enterprise Customer Success Manager. This role involves owning relationships with mid-to-upper market clients and driving customer success through adoption, renewals, and expansions. The ideal candidate will have 5+ years in SaaS and fluency in English and Dutch, with a strong ability to manage enterprise accounts. The company offers a hybrid working environment and various benefits including vacation time and parental leave.

Qualifications

• 5+ years of experience in Customer Success or Account Management in SaaS.
• Ability to manage mid-to-upper market accounts effectively.
• Experience in interpreting data and utilizing dashboards.

Responsibilities

• Drive adoption, renewals, and expansions for enterprise clients.
• Collaborate with internal teams to ensure customer success.
• Set measurable goals and timelines for customer engagement.

Skills

Customer Success Management

Account Management

Fluent in English and Dutch

Stakeholder Management

Analytical Skills

Job description

A leading software company in Utrecht is seeking an experienced Enterprise Customer Success Manager. This role involves owning relationships with mid-to-upper market clients and driving customer success through adoption, renewals, and expansions. The ideal candidate will have 5+ years in SaaS and fluency in English and Dutch, with a strong ability to manage enterprise accounts. The company offers a hybrid working environment and various benefits including vacation time and parental leave.