Strategic Customer Success Manager – DACH (AI Finance)

DataSnipper; Amsterdam; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Equity Shares

Pension Plan

28 Vacation Days

Hybrid Work

Daily Lunches

NS Card

Onboarding Program

Learning & Development

Global Team

Company Events

Mental Health Support

Job summary

DataSnipper in Amsterdam is seeking a Customer Success Manager - DACH to own the end-to-end customer journey, from onboarding to long-term value and retention, building trusted relationships with Audit and Finance stakeholders.

Collaborate with Product, Engineering, Sales and Solutions teams to drive adoption, ROI and expansion, while delivering training, business reviews and success plans. The role requires 3+ years in B2B SaaS customer success and fluency in English and German.

Qualifications

• 3+ years in Customer Success, Account Management, Solutions Consulting, or similar client-service role in B2B SaaS.
• Ability to guide customers through onboarding, adoption, renewals and expansion.
• Strong trust-based relationships and cross-functional collaboration.

Responsibilities

• Act as a Trusted Advisor to Audit Partners, Controllers and IT decision-makers.
• Drive business transformation and measurable efficiency gains for customers.
• Deliver strategic consultative solutions tailored to each customer.
• Lead adoption and value realization with training, business reviews, and success plans.
• Build deep customer relationships and partner across Product, Eng, Sales, Solutions.

Skills

Customer Success

Account Management

Trusted Advisor

Business Transformation

Communication

Audit Background

Cross-functional

Job description

DataSnipper in Amsterdam is seeking a Customer Success Manager - DACH to own the end-to-end customer journey, from onboarding to long-term value and retention, building trusted relationships with Audit and Finance stakeholders.

Collaborate with Product, Engineering, Sales and Solutions teams to drive adoption, ROI and expansion, while delivering training, business reviews and success plans. The role requires 3+ years in B2B SaaS customer success and fluency in English and German.